BPO Services in Indonesia - Market Summary, Competitive Analysis and Forecast to 2025
BPO Services in Indonesia - Market Summary, Competitive Analysis and Forecast to 2025
SUMMARY
BPO Services in Indonesia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
KEY HIGHLIGHTS
SUMMARY
BPO Services in Indonesia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
KEY HIGHLIGHTS
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The Indonesian BPO services market had total revenue of $1.5bn in 2020, representing a compound annual rate of change (CARC) of -3% between 2016 and 2020.
- The Vertical-specific BPO segment was the market's most lucrative in 2020, with total revenue of $0.4bn, equivalent to 26.1% of the market's overall value.
- The pandemic caused large declines in economic activity which reduced business revenues, lowering business spending causing BPO service market activity to decline.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Indonesia
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Indonesia
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Indonesia bpo services market with five year forecasts
- What was the size of the Indonesia bpo services market by value in 2020?
- What will be the size of the Indonesia bpo services market in 2025?
- What factors are affecting the strength of competition in the Indonesia bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Indonesia's bpo services market?
1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. Wipro Ltd
8.2. ISS AS
8.3. TMF Group B.V.
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. Wipro Ltd
8.2. ISS AS
8.3. TMF Group B.V.
9 MACROECONOMIC INDICATORS
9.1. Country data
10 APPENDIX
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
LIST OF TABLES
Table 1: Indonesia bpo services market value: $ million, 2016-20
Table 2: Indonesia bpo services market category segmentation: $ million, 2020
Table 3: Indonesia bpo services market geography segmentation: $ million, 2020
Table 4: Indonesia bpo services market value forecast: $ million, 2020-25
Table 5: Wipro Ltd: key facts
Table 6: Wipro Ltd: Annual Financial Ratios
Table 7: Wipro Ltd: Key Employees
Table 8: Wipro Ltd: Key Employees Continued
Table 9: ISS AS: key facts
Table 10: ISS AS: Annual Financial Ratios
Table 11: ISS AS: Key Employees
Table 12: TMF Group B.V.: key facts
Table 13: TMF Group B.V.: Key Employees
Table 14: Indonesia size of population (million), 2016-20
Table 15: Indonesia gdp (constant 2005 prices, $ billion), 2016-20
Table 16: Indonesia gdp (current prices, $ billion), 2016-20
Table 17: Indonesia inflation, 2016-20
Table 18: Indonesia consumer price index (absolute), 2016-20
Table 19: Indonesia exchange rate, 2016-20
Table 1: Indonesia bpo services market value: $ million, 2016-20
Table 2: Indonesia bpo services market category segmentation: $ million, 2020
Table 3: Indonesia bpo services market geography segmentation: $ million, 2020
Table 4: Indonesia bpo services market value forecast: $ million, 2020-25
Table 5: Wipro Ltd: key facts
Table 6: Wipro Ltd: Annual Financial Ratios
Table 7: Wipro Ltd: Key Employees
Table 8: Wipro Ltd: Key Employees Continued
Table 9: ISS AS: key facts
Table 10: ISS AS: Annual Financial Ratios
Table 11: ISS AS: Key Employees
Table 12: TMF Group B.V.: key facts
Table 13: TMF Group B.V.: Key Employees
Table 14: Indonesia size of population (million), 2016-20
Table 15: Indonesia gdp (constant 2005 prices, $ billion), 2016-20
Table 16: Indonesia gdp (current prices, $ billion), 2016-20
Table 17: Indonesia inflation, 2016-20
Table 18: Indonesia consumer price index (absolute), 2016-20
Table 19: Indonesia exchange rate, 2016-20
LIST OF FIGURES
Figure 1: Indonesia bpo services market value: $ million, 2016-20
Figure 2: Indonesia bpo services market category segmentation: % share, by value, 2020
Figure 3: Indonesia bpo services market geography segmentation: % share, by value, 2020
Figure 4: Indonesia bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in Indonesia, 2020
Figure 6: Drivers of buyer power in the bpo services market in Indonesia, 2020
Figure 7: Drivers of supplier power in the bpo services market in Indonesia, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Indonesia, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Indonesia, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in Indonesia, 2020
Figure 1: Indonesia bpo services market value: $ million, 2016-20
Figure 2: Indonesia bpo services market category segmentation: % share, by value, 2020
Figure 3: Indonesia bpo services market geography segmentation: % share, by value, 2020
Figure 4: Indonesia bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in Indonesia, 2020
Figure 6: Drivers of buyer power in the bpo services market in Indonesia, 2020
Figure 7: Drivers of supplier power in the bpo services market in Indonesia, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Indonesia, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Indonesia, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in Indonesia, 2020
