BPO Services in France - Market Summary, Competitive Analysis and Forecast to 2025
BPO Services in France - Market Summary, Competitive Analysis and Forecast to 2025
SUMMARY
BPO Services in France industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
KEY HIGHLIGHTS
SUMMARY
BPO Services in France industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
KEY HIGHLIGHTS
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The French BPO services market had total revenue of $11.3bn in 2020, representing a compound annual growth rate (CAGR) of 5.2% between 2016 and 2020.
- The HR Outsourcing segment was the market's most lucrative in 2020, with total revenue of $3.8bn, equivalent to 33.9% of the market's overall value.
- During the COVID-19 pandemic, lower macroeconomic activity and business confidence led businesses to actively seek lower costs, which means lower demand for BPO services causing market decline.
- Save time carrying out entry-level research by identifying the size, growth, and leading players in the bpo services market in France
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in France
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the France bpo services market with five year forecasts
- What was the size of the France bpo services market by value in 2020?
- What will be the size of the France bpo services market in 2025?
- What factors are affecting the strength of competition in the France bpo services market?
- How has the market performed over the last five years?
- How large is France’s bpo services market in relation to its regional counterparts?
1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. HCL Technologies Limited
8.2. Capgemini SE
8.3. ISS AS
8.4. Teleperformance SE
9 APPENDIX
9.1. Methodology
9.2. Industry associations
9.3. Related MarketLine research
9.4. About MarketLine
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 MARKET OVERVIEW
2.1. Market definition
2.2. Market analysis
3 MARKET DATA
3.1. Market value
4 MARKET SEGMENTATION
4.1. Category segmentation
4.2. Geography segmentation
5 MARKET OUTLOOK
5.1. Market value forecast
6 FIVE FORCES ANALYSIS
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 COMPETITIVE LANDSCAPE
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 COMPANY PROFILES
8.1. HCL Technologies Limited
8.2. Capgemini SE
8.3. ISS AS
8.4. Teleperformance SE
9 APPENDIX
9.1. Methodology
9.2. Industry associations
9.3. Related MarketLine research
9.4. About MarketLine
LIST OF TABLES
Table 1: France bpo services market value: $ million, 2016-20
Table 2: France bpo services market category segmentation: $ million, 2020
Table 3: France bpo services market geography segmentation: $ million, 2020
Table 4: France bpo services market value forecast: $ million, 2020-25
Table 5: HCL Technologies Limited: key facts
Table 6: HCL Technologies Limited: Annual Financial Ratios
Table 7: HCL Technologies Limited: Key Employees
Table 8: HCL Technologies Limited: Key Employees Continued
Table 9: Capgemini SE: key facts
Table 10: Capgemini SE: Annual Financial Ratios
Table 11: Capgemini SE: Key Employees
Table 12: Capgemini SE: Key Employees Continued
Table 13: ISS AS: key facts
Table 14: ISS AS: Annual Financial Ratios
Table 15: ISS AS: Key Employees
Table 16: Teleperformance SE: key facts
Table 17: Teleperformance SE: Annual Financial Ratios
Table 18: Teleperformance SE: Key Employees
Table 19: Teleperformance SE: Key Employees Continued
Table 20: France size of population (million), 2016-20
Table 21: France gdp (constant 2005 prices, $ billion), 2016-20
Table 22: France gdp (current prices, $ billion), 2016-20
Table 23: France inflation, 2016-20
Table 24: France consumer price index (absolute), 2016-20
Table 25: France exchange rate, 2016-20
Table 1: France bpo services market value: $ million, 2016-20
Table 2: France bpo services market category segmentation: $ million, 2020
Table 3: France bpo services market geography segmentation: $ million, 2020
Table 4: France bpo services market value forecast: $ million, 2020-25
Table 5: HCL Technologies Limited: key facts
Table 6: HCL Technologies Limited: Annual Financial Ratios
Table 7: HCL Technologies Limited: Key Employees
Table 8: HCL Technologies Limited: Key Employees Continued
Table 9: Capgemini SE: key facts
Table 10: Capgemini SE: Annual Financial Ratios
Table 11: Capgemini SE: Key Employees
Table 12: Capgemini SE: Key Employees Continued
Table 13: ISS AS: key facts
Table 14: ISS AS: Annual Financial Ratios
Table 15: ISS AS: Key Employees
Table 16: Teleperformance SE: key facts
Table 17: Teleperformance SE: Annual Financial Ratios
Table 18: Teleperformance SE: Key Employees
Table 19: Teleperformance SE: Key Employees Continued
Table 20: France size of population (million), 2016-20
Table 21: France gdp (constant 2005 prices, $ billion), 2016-20
Table 22: France gdp (current prices, $ billion), 2016-20
Table 23: France inflation, 2016-20
Table 24: France consumer price index (absolute), 2016-20
Table 25: France exchange rate, 2016-20
LIST OF FIGURES
Figure 1: France bpo services market value: $ million, 2016-20
Figure 2: France bpo services market category segmentation: % share, by value, 2020
Figure 3: France bpo services market geography segmentation: % share, by value, 2020
Figure 4: France bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in France, 2020
Figure 6: Drivers of buyer power in the bpo services market in France, 2020
Figure 7: Drivers of supplier power in the bpo services market in France, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in France, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in France, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in France, 2020
Figure 1: France bpo services market value: $ million, 2016-20
Figure 2: France bpo services market category segmentation: % share, by value, 2020
Figure 3: France bpo services market geography segmentation: % share, by value, 2020
Figure 4: France bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in France, 2020
Figure 6: Drivers of buyer power in the bpo services market in France, 2020
Figure 7: Drivers of supplier power in the bpo services market in France, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in France, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in France, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in France, 2020