Voice of Customer (VOC) Market: size and forecast, segments, key players

Drawn from Global Voice of Customer (VOC) Market Size Study & Forecast, by Industry Vertical (Retail, Healthcare), Tool Type, Deployment Type (Cloud-based, On-premise), User Type, Device Type and Regional Forecasts 2025-2035, 285 pages. Every figure, segment and company below is stated in that report.

Market size and forecast

The Global Voice of Customer (VOC) Market is valued at approximately USD 1.5 billion in 2024 and is projected to expand steadily to USD 3.91 billion by 2035, growing at a CAGR of 9.1% over the forecast period 2025–2035.

How the market is segmented

The detailed segments and sub-segments included in the report are

• By Industry Vertical: Retail
• Healthcare

Companies the report covers

• Oracle Corporation,
• Qualtrics International Inc.,
• Medallia Inc.,
• Salesforce, Inc.,
• SAP SE,
• NICE Ltd.,
• Verint Systems Inc.,
• Zendesk, Inc.,
• InMoment, Inc.,
• QuestionPro Inc.,
• HubSpot, Inc.,
• SurveyMonkey (Momentive Inc.),
• Clarabridge (Qualtrics),
• Zoho Corporation,
• Freshworks Inc.

What the report contains

1. Chapter 1. Global Voice OF Customer (Voc) Market Report Scope & Methodology
2. Chapter 2. Executive Summary
3. Chapter 3. Global Voice OF Customer (Voc) Market Forces Analysis
4. Chapter 4. Global Voice OF Customer (Voc) Industry Analysis
5. Chapter 5. Global Voice OF Customer (Voc) Market Size & Forecasts BY Industry Vertical 2025-2035
6. Chapter 6. Global Voice OF Customer (Voc) Market Size & Forecasts BY Tool Type 2025-2035
7. Chapter 7. Global Voice OF Customer (Voc) Market Size & Forecasts BY Deployment Type 2025–2035
8. Chapter 8. Global Voice OF Customer (Voc) Market Size & Forecasts BY User Type 2025–2035
9. Chapter 9. Global Voice OF Customer (Voc) Market Size & Forecasts BY Device Type 2025–2035
10. Chapter 10. Global Voice OF Customer (Voc) Market Size & Forecasts BY Region 2025–2035
11. Chapter 11. Competitive Intelligence
12. List OF Tables
13. List OF Figures

Full report, table of contents and licence options →