Customers FAQ

About MarketPublishers.com
  • What is MarketPublishers.com?
    MarketPublishers.com is a multilingual hypermarket of market research reports and analytical information at international and local markets. It combines experts and professionals worldwide to introduce their high-quality research reports on specific fields with a wide knowledge of the subject matter.

    Our team offers objective expert insights on which reports will best meet your needs.
  • Why use MarketPublishers.com?
    MarketPublishers.com supports the most comprehensive collection of over 350,000 research publications from over 250 leading global research companies. The website indexes market research reports only, thereby eliminating the need to scour hundreds of Google or Yahoo! results for information that still needs to be verified by independent research.

    Our research specialists will save your time and money by personally assisting you in finding the right report.
  • How to use MarketPublishers.com and make search/advanced search?
    You can begin with a keyword search using the Search and/or Advanced Search field on the top right corner of every page or browse the research report using our publications catalogue on the left. The search generates the reports containing your keywords in the title, abstract or table of contents. You can also use Advanced Search to narrow your search by price, date published and geographic region.

    When you find a report of interest, click on the title to view the extensive product information, including a descriptive abstract and a table of contents.
  • How to reach Client Support Center at MarketPublishers.com?
    You can contact our Client Support Center using the form on the left of any page with report description or by any of the following means:

    1. By telephone +44 (0)20 8123 2220 (Europe), +1 732 587 5005 (USA)

    2. By email orders@marketpublishers.com

    3. By fax +44 207 900 3970
  • Who are your customers?
    Our customer base encompases students, individual investors, small companies and huge enterprises taking interest in technologies & electronics, databases & statistics, education & consulting, medicine, pharmaceuticals & biotechnology, social researches, consumer goods & retail, business, finance & insurance and many others.

    The clients' names we are proud of can be found at http://marketpublishers.com/docs/contact_us.html
Orders and Delivery
  • How to place an order?
    You can place an order in the following ways:

    1.Online on our website www.marketpublishers.com

    Click "Add to basket" on the page with the report(s) that you wish to purchase. As a result, the selected report(s) will be added to the basket. Then you can make a final order by clicking "Checkout". You will be offered available payment methods. Please choose the appropriate one and follow the next instructions. Your Personal Consultant will contact you within 24 hours and will execute the delivery of the report(s) to the address you indicated.

    Note: In order to make orders using Basket and to participate in Customer Rewards Discount Program, you should sign into our web site. For more information on the advantages of the registration on MarketPublishers.com, please, see the reply to the 'Why register?' question.

    You can also pay for single reports by Credit Card or Wire Transfer without registration and using a Basket. Just click "Buy Now" button or "Invoice Me" button in the reports pages accordingly and follow the instructions to process the payment.

    2.By telephone +44 (0)20 8123 2220 (Europe), +1 732 587 5005 (USA)

    If you have any questions about our reports or wish to make an order, please call our Client Support Centre at +44 (0)20 8123 2220.

    3.By e-mail orders@marketpublishers.com

    You can send a message with your order to our e-mail: orders@marketpublishers.com. Please indicate the report(s) title(s), delivery address, banking details and preferred payment method. Your Personal Consultant will contact you within 24 hours and will execute the delivery of the report(s) to the address you indicated.
  • What payment options are accepted?
    You can pay by the following means:

    1. Payments by bank transfer/wire transfer (SWIFT)

    USING BASKET ORDERS
    Click "Add to Basket" button in the report page(s) you are interested in to generate your order list. Once your order list is complete, click "Checkout" with wire transfer option to get the invoice where relevant banking details and a list of ordered report(s) are indicated.

    FAST SINGLE ORDERS WITHOUT REGISTRATION
    Click "Invoice Me" button in the report page and follow the instructions to process the payment.

    The payment is made in US dollars. If payment in other currency is required, please contact your Personal Consultant by email orders@marketpublishers.com or by phone +44 (0)20 8123 2220 who will arrange the appropriate documents.

    Note: SWIFT transfers may take 2-3 days which you should take into consideration when ordering the report(s).

    2. Payments by Credit Card

    Click "Buy Now" button in the report page and follow the instructions to process the payment. We accept the following credit cards: Visa, MasterCard, American Express, Diners Club.

    3. Systems of electronic payments: Moneybookers and Web Money

    If you decide to use one of these payment systems, please contact your Personal Consultant by email orders@marketpublishers.com or by phone +44 (0)20 8123 2220 who will assist you to make a payment.
  • Can I purchase the separate chapter(s) of the report?
    Our standard policy is to sell the report as a single entity. Such strategy prevents any contextual misunderstanding that might arise because of the absence of the remaining chapters. The selected report fragments may lack valuable statistical data and other information unfold in the outstanding chapters, without which the picture might be incomplete.

    In case you need the separate chapter(s) of the report, please contact your Personal Consultant using a request form at the right side of the reports page or call +44 (0)20 8123 2220.
  • How long will it take to receive an order? What are the ways of report delivery?
    The report receipt depends directly on the delivery formats. The report(s) may be delivered in the following ways:

    1. By e-mail (electronic format)

    The report in electronic form (PDF format) will be sent to your e-mail address. The standard delivery period is 24 hours, though in a number of cases express delivery within 2 hours is possible.

    Note: Time zones may slightly affect the delivery period. Our company's working hours: 8.00 - 17.00 GMT-0 (UK time zone), however a number of our research partners are located in other time zones which may result in certain communication delays.

    In case of urgency please contact your Personal Consultant or our Client Support Centre and we will do our best to serve you needs.

    Note: In order to read Adobe PDF files, please download free Adobe Acrobat Reader software. Its latest version can be downloaded from the Adobe Systems web site http://get.adobe.com/reader

    2. By post (printed and/or CD-ROM)

    Paper (and/or CD-ROM) version of the report can be shipped to your mailing address (we use mainly DHL or EMS). For hard copy shipping charges please contact your Personal Consultant.
  • What are the shipping charges?
    A flat rate for hard copy mail delivery is USD 140. However, please contact your Personal Consultant by email orders@marketpublishers.com or by phone +44 (0)20 8123 2220 to confirm the shipping charges.
  • Is it possible to get a report prior to payment?
    Unfortunately, the specific character of an information product could not stipulate its valid return in case of non-payment. Consequently, we do not send any materials until a full payment arrives.
  • I have not received my electronic report yet, what should I do?
    To ensure the successful delivery of your order, please ascertain that there is adequate room in your inbox to receive the ordered report. Also, check that your email account is configured to receive both PDF and Word document attachments.

    It may be necessary to contact your administrator to make sure the email hasn't been trapped by a spam filter.
  • Are there any discounts available?
    Since we actually promote a hypermarket concept of selling ready-made market research reports, we initially quote the minimum price at which our research partners are ready to sell their reports. Thus, you can take advantage of a huge reports selection available at bargain prices.

    We are interested in acquiring more regular customers who will be active users of our services thus we offer you to participate in our Customer Rewards Discount Program.

    A customer registered at www.marketpublishers.com can obtain the following Rewards (Points) Discount Cards:

    1.Premium Card

    After you sign up at www.marketpublishers.com and purchase a report you will receive a Rewards Discount Card known as a Premium Card, which will allow you to purchase all further ready-made reports at a 5% discount.

    2.Corporate Card

    Active corporate clients can get a special Corporate Card, which will enable them to have a 10% discount on the purchase of ready-made reports and 5% discount on made-to-order market studies. Clients that place annually not less than 5 orders can qualify.

    3.VIP Card

    Corporate clients with a large volume of orders can get a VIP Card, which will guarantee them a 15% discount on ready-made reports and 10% discount on made-to-order market studies.

    Clients that make annually not less than 25 orders can qualify.
  • Does the report price include taxes and duties?
    The report prices indicated on our website exclude any taxes or duties.

    Individuals, non-EU citizens, as well as companies registered outside EU, should not pay a value-added tax (VAT).

    A legal entity registered in any EU member state is VAT exempt. However, such entity should provide its VAT-number for bookkeeping purposes.

    Individuals, EU residents, should pay 15% VAT on electronic products. Consequently, tax will be added to your Invoice amount. However, printed materials are exempt from VAT.
  • I am a student and cannot pay for this information. Can you help me?
    Discounts availability for students are discussed with every single research partner directly and requires academic status confirmation. Please email your Personal Consultant (orders@marketpublishers.com) for further details.
  • What documents should accompany a report purchase?
    For the bookkeeping purposes we may provide a client with an invoice (receipt) in PDF form or original and/or other relevant documents if required. Please contact our Client Support Center for all issues connected with documents background.
  • Is it possible for me to order but get the report delivered to someone else?
    Certainly, we can deliver the report to your colleague. Just make sure you indicate the end user's email when placing an order. Thus, we ascertain to send the report to the correct email address.
  • What is your refund/return policy?
    Due to the nature of information products and the ease with which their value can be transferred, most of our research partners will not accept returns under any circumstances. However, we will do our best to accommodate return requests and handle each on a case-by-case basis. For further information regarding the process and conditions of returns please see our terms & conditions page.
Publications & Research
  • What types of research and reports do you have?
    We offer market research reports, which feature quantitative and qualitative research on various markets, industries, and companies. The formats and lengths of reports may vary from 7-page company profiles to exhaustive 1,000-page industry studies. The majority reports represented at www.marketpublishers.com are independent studies, which are available as PDF downloads or bound print copies.

    We have developed a report classification system (helpful when purchasing the report) to evaluate the level of research elaboration. The following report types are introduced:

    Article - an analytical essay on market state and/or its trends;

    Book - a manuscript in classic printed or electronic form;

    Brief Review - a concise market survey;

    Business Directory - a business-related catalogue with contact details;

    Data Base - a collection of data organized in such a way to provide effortless information search and sorting;

    Periodicals - a regularly issued publication on a specific market;

    Reference Manual - a reference book;

    Strategic Report - an analytical market study.
  • Who produces the reports?
    The research publications are produced by more than 250 leading global research companies.
  • What is the report price calculation method? or How are reports priced?
    Every single report price is set by the respective research partner. Representing a global provider of ready-made reports and acting as a gateway to the international market of business-oriented research studies at no extra costs for our clients, we often give prices that are even lower than those proposed by the research companies themselves.

    Our regular customers may join our advanced system of discounts and bonus which, under rich choice of options and reduced prices, allows them to use their marketing budget in the most effective way.

    Speak to our Customer Support Center to find the report which will best meet your needs and budget.
  • Is quality control applicable to report preparation?
    Our research partners (professional companies with years of experience in preparing marketing research) feature impressive portfolios with major research projects on specialized fields. Their expert work has already gained positive critical acclaim from the clients.
  • What formats do the publications come in?
    The publications mainly come in Adobe Pdf, rarer in Word, PowerPoint documents and hard copies.
  • Can I have the report updated or customized?
    Yes, our specialists in collaboration with research partner companies can prepare an updated or customized research report. We are here to put together all possible options and tools to perform the research on your requested topic.

    Please contact our Customer Support Center by email orders@marketpublishers.com or by phone +44 (0)20 8123 2220 to order a customized research report.
  • How about being able to resell or publish a report after its purchase?
    Every single report is copyright reserved by a respective research company. Consequently, the report or any part of it may be used within the purchasing entity or for private (non-commercial) purposes only. Transmission of the entire report or any part of it to a third party is strictly prohibited.

    Please contact your Personal Consultant or Customer Support Centre by email orders@marketpublishers.com or by phone +44 (0)20 8123 2220 for detailed information on the possibility to publish and use purchased materials.
  • What are the licenses types for electronic versions?
    Licenses for electronic versions are intended to authorize the use of the purchased products. Customers who purchase electronic versions (PDF or web access) must always select one from a range of licenses depending on the number of users. Here "license" means the license to use a given product and that is granted to users by the publisher of the product. Types of licenses are, therefore, quite varied and differed between publishers according to their policies.

    Note: Identical license types might have different definition or conditions depending on the research company. Please inquire the details from an individual product page or ask our Customer Support Center by phone +44 (0)20 8123 2220 or email orders@marketpublishers.com.

    Types of licenses include:

    Single User License - A license granted to one user. Rules or conditions might be applied for e.g. the use of electric files (PDFs) or printings, depending on product.

    Multi User License - A license granted to multiple users.

    Department License - A license granted to a single department/section of a company.

    Site License - A license granted to a single business site/establishment.

    Regional License, Divisional License - A license granted to a specified region.

    Corporate License, Global License - A license granted to a whole company (incl. subsidiaries and foreign offices).
  • How can I receive the latest information on targeted reports and services?
    To receive the latest information on targeted reports and services please register as a customer at http://marketpublishers.com/members/register_customer.html for free. You will be offered a complimentary e-mail alert to keep you updated on the latest publications in your areas of interest.
Account Registration
  • Why register?
    We are interested in acquiring more regular clients who will be active users of our services thus the following benefits are provided to our registered customers:

    • Discount program (Customer Rewards Discount Program) for regular customers;

    • Access to the information on new and coming entries;

    • Access to market research news by our research partners;

    • Free market reports search & direct download service;

    • Up to 15% off ticket price for participation in Events & Conferences held by our research partners.

    We offer you to participate in our Customer Rewards Discount Program. A customer registered at www.marketpublishers.com can obtain the following Rewards (Points) Discount Cards:

    1.Premium Card

    After you sign up at www.marketpublishers.com and purchase a report you will receive a Rewards Discount Card known as a Premium Card, which will allow you to purchase all further ready-made reports at a 5% discount.

    2.Corporate Card<

    Active corporate clients can get a special Corporate Card, which will enable them to have a 10% discount on the purchase of ready-made reports and 5% discount on made-to-order market studies. Clients that place annually not less than 5 orders can qualify.

    3.VIP Card

    Corporate clients with a large volume of orders can get a VIP Card, which will guarantee them a 15% discount on ready-made reports and 10% discount on made-to-order market studies. Clients that make annually not less than 25 orders can qualify.
  • How do I register?
    The registration process at MarketPublishers.com is fast and costs you nothing. Visit our Registration Page and simply enter your details.
  • How can I update/change my account details?
    It is easy to change/update your account details. Once you have logged into your account you can visit "Settings" or "My Settings" and amend any details if necessary.

    If you have questions about making any account changes or wish to discontinue using our service, please call +44 (0)20 8123 2220 (United Kingdom) or +1 732 587 5005 (USA) or email office@marketpublishers.com
  • Forgot my password. How do I reset it?
    If you have forgotten your password please follow "Forgot Your Password?" link on the login page (http://marketpublishers.com/members/login.html) and your password will be send to the email address provided during the registration.

    To reset the password, log in to your account, choose 'My Settings' and amend your password.
  • How do I add an item to my basket?
    Add to your basket by clicking "Add to Basket" button below the report name at the report page. Please ensure that you have logged into your account at MarketPublishers.com when choosing a new item.
  • How do I access my shopping basket?
    When you have completed adding products to your basket you can review its content by clicking the 'View Basket' icon on the right of 'My Account' page. Please ensure that you have logged into your account at MarketPublishers.com
  • What is the checkout process?
    Once you have reviewed the contents of your basket, to finalize your order, hit the "Checkout" button. If you are not a registered user, you will have to register at this time, to provide your invoice address and delivery address (if applicable). To complete your order you will need to select a payment method.
Publishers & Affiliates
Privacy & Security
  • What information is collected about me?
    When you sign up as a customer or place an order, we collect your name, email, company, contact information, and address. Please read our Terms & Conditions, Chapter12.Confidentiality for more information.
  • How is my privacy protected?
    We protect your privacy by strictly adhering to the guidelines set out in our Terms & Conditions, Chapter12.Confidentiality. You can view and edit information we've collected from you at any time by visiting 'My Account' page or viewing your Alert Me service settings.

    If at any point you don't wish to receive updates, newsletters, or promotional communications you can opt-out or unsubscribe by following the directions in the bottom of any email you get.
  • How is the site secured?
    We use a variety of security technologies and procedures to help protect your personal information. We store the personal information you provide on computer systems, which are located in secure, controlled facilities.
  • What are cookies and how are they used?
    A "cookie" is a passive piece of information stored on your computer's hard drive. It automatically informs MarketPublishers.com of site-specific information, such as your username and what information products you've bought from our site in the past. Setting your browser to accept cookies will streamline your use of MarketPublishers.com, so that you don't have to log-in each time you visit our web site.