United States Cloud-Based Contact Center Market Report 2016

Name: United States Cloud-Based Contact Center Market Report 2016
Brand: QYResearch
SKU: U5059F5A1F6EN
Price: 3800 USD
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November 2016 | 124 pages | ID: U5059F5A1F6EN
QYResearch

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Notes:

Sales, means the sales volume of Cloud-Based Contact Center

Revenue, means the sales value of Cloud-Based Contact Center

This report studies sales (consumption) of Cloud-Based Contact Center in United States market, focuses on the top players, with sales, price, revenue and market share for each player, covering

8x8, Inc.
Five9, Inc.
Cisco Systems, Inc.
Genesys Telecommunications Laboratories, Inc.
Oracle Corporation
Nice-Systems Ltd.
Newvoicemedia
3CLogic
Connect First, Inc.
Aspect Software Parent Inc.

Split by product types, with sales, revenue, price, market share and growth rate of each type, can be divided into

Professional Services
Managed Services
Type III

Split by applications, this report focuses on sales, market share and growth rate of Cloud-Based Contact Center in each application, can be divided into

Call Routing And Queuing
Data Integration And Recording
Chat Quality And Monitoring
Real-Time Decision Making

United States Cloud-Based Contact Center Market Report 2016

1 CLOUD-BASED CONTACT CENTER OVERVIEW

1.1 Product Overview and Scope of Cloud-Based Contact Center
1.2 Classification of Cloud-Based Contact Center
  1.2.1 Professional Services
  1.2.2 Managed Services
  1.2.3 Type III
1.3 Application of Cloud-Based Contact Center
  1.3.1 Call Routing And Queuing
  1.3.2 Data Integration And Recording
  1.3.3 Chat Quality And Monitoring
  1.3.4 Real-Time Decision Making
1.4 United States Market Size Sales (Value) and Revenue (Volume) of Cloud-Based Contact Center (2011-2021)
  1.4.1 United States Cloud-Based Contact Center Sales and Growth Rate (2011-2021)
  1.4.2 United States Cloud-Based Contact Center Revenue and Growth Rate (2011-2021)

2 UNITED STATES CLOUD-BASED CONTACT CENTER COMPETITION BY MANUFACTURERS

2.1 United States Cloud-Based Contact Center Sales and Market Share of Key Manufacturers (2015 and 2016)
2.2 United States Cloud-Based Contact Center Revenue and Share by Manufactures (2015 and 2016)
2.3 United States Cloud-Based Contact Center Average Price by Manufactures (2015 and 2016)
2.4 Cloud-Based Contact Center Market Competitive Situation and Trends
  2.4.1 Cloud-Based Contact Center Market Concentration Rate
  2.4.2 Cloud-Based Contact Center Market Share of Top 3 and Top 5 Manufacturers
  2.4.3 Mergers & Acquisitions, Expansion

3 UNITED STATES CLOUD-BASED CONTACT CENTER SALES (VOLUME) AND REVENUE (VALUE) BY TYPE (2011-2016)

3.1 United States Cloud-Based Contact Center Sales and Market Share by Type (2011-2016)
3.2 United States Cloud-Based Contact Center Revenue and Market Share by Type (2011-2016)
3.3 United States Cloud-Based Contact Center Price by Type (2011-2016)
3.4 United States Cloud-Based Contact Center Sales Growth Rate by Type (2011-2016)

4 UNITED STATES CLOUD-BASED CONTACT CENTER SALES (VOLUME) BY APPLICATION (2011-2016)

4.1 United States Cloud-Based Contact Center Sales and Market Share by Application (2011-2016)
4.2 United States Cloud-Based Contact Center Sales Growth Rate by Application (2011-2016)
4.3 Market Drivers and Opportunities

5 UNITED STATES CLOUD-BASED CONTACT CENTER MANUFACTURERS PROFILES/ANALYSIS

5.1 8x8, Inc.
  5.1.1 Company Basic Information, Manufacturing Base and Competitors
  5.1.2 Cloud-Based Contact Center Product Type, Application and Specification
    5.1.2.1 Type I
    5.1.2.2 Type II
  5.1.3 8x8, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
  5.1.4 Main Business/Business Overview
5.2 Five9, Inc.
  5.2.2 Cloud-Based Contact Center Product Type, Application and Specification
    5.2.2.1 Type I
    5.2.2.2 Type II
  5.2.3 Five9, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
  5.2.4 Main Business/Business Overview
5.3 Cisco Systems, Inc.
  5.3.2 Cloud-Based Contact Center Product Type, Application and Specification
    5.3.2.1 Type I
    5.3.2.2 Type II
  5.3.3 Cisco Systems, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
  5.3.4 Main Business/Business Overview
5.4 Genesys Telecommunications Laboratories, Inc.
  5.4.2 Cloud-Based Contact Center Product Type, Application and Specification
    5.4.2.1 Type I
    5.4.2.2 Type II
  5.4.3 Genesys Telecommunications Laboratories, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
  5.4.4 Main Business/Business Overview
5.5 Oracle Corporation
  5.5.2 Cloud-Based Contact Center Product Type, Application and Specification
    5.5.2.1 Type I
    5.5.2.2 Type II
  5.5.3 Oracle Corporation Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
  5.5.4 Main Business/Business Overview
5.6 Nice-Systems Ltd.
  5.6.2 Cloud-Based Contact Center Product Type, Application and Specification
    5.6.2.1 Type I
    5.6.2.2 Type II
  5.6.3 Nice-Systems Ltd. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
  5.6.4 Main Business/Business Overview
5.7 Newvoicemedia
  5.7.2 Cloud-Based Contact Center Product Type, Application and Specification
    5.7.2.1 Type I
    5.7.2.2 Type II
  5.7.3 Newvoicemedia Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
  5.7.4 Main Business/Business Overview
5.8 3CLogic
  5.8.2 Cloud-Based Contact Center Product Type, Application and Specification
    5.8.2.1 Type I
    5.8.2.2 Type II
  5.8.3 3CLogic Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
  5.8.4 Main Business/Business Overview
5.9 Connect First, Inc.
  5.9.2 Cloud-Based Contact Center Product Type, Application and Specification
    5.9.2.1 Type I
    5.9.2.2 Type II
  5.9.3 Connect First, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
  5.9.4 Main Business/Business Overview
5.10 Aspect Software Parent Inc.
  5.10.2 Cloud-Based Contact Center Product Type, Application and Specification
    5.10.2.1 Type I
    5.10.2.2 Type II
  5.10.3 Aspect Software Parent Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
  5.10.4 Main Business/Business Overview

6 CLOUD-BASED CONTACT CENTER MANUFACTURING COST ANALYSIS

6.1 Cloud-Based Contact Center Key Raw Materials Analysis
  6.1.1 Key Raw Materials
  6.1.2 Price Trend of Key Raw Materials
  6.1.3 Key Suppliers of Raw Materials
  6.1.4 Market Concentration Rate of Raw Materials
6.2 Proportion of Manufacturing Cost Structure
  6.2.1 Raw Materials
  6.2.2 Labor Cost
  6.2.3 Manufacturing Expenses
6.3 Manufacturing Process Analysis of Cloud-Based Contact Center

7 INDUSTRIAL CHAIN, SOURCING STRATEGY AND DOWNSTREAM BUYERS

7.1 Cloud-Based Contact Center Industrial Chain Analysis
7.2 Upstream Raw Materials Sourcing
7.3 Raw Materials Sources of Cloud-Based Contact Center Major Manufacturers in 2015
7.4 Downstream Buyers

8 MARKETING STRATEGY ANALYSIS, DISTRIBUTORS/TRADERS

8.1 Marketing Channel
  8.1.1 Direct Marketing
  8.1.2 Indirect Marketing
  8.1.3 Marketing Channel Development Trend
8.2 Market Positioning
  8.2.1 Pricing Strategy
  8.2.2 Brand Strategy
  8.2.3 Target Client
8.3 Distributors/Traders List

9 MARKET EFFECT FACTORS ANALYSIS

9.1 Technology Progress/Risk
  9.1.1 Substitutes Threat
  9.1.2 Technology Progress in Related Industry
9.2 Consumer Needs/Customer Preference Change
9.3 Economic/Political Environmental Change

10 UNITED STATES CLOUD-BASED CONTACT CENTER MARKET FORECAST (2016-2021)

10.1 United States Cloud-Based Contact Center Sales, Revenue Forecast (2016-2021)
10.2 United States Cloud-Based Contact Center Sales Forecast by Type (2016-2021)
10.3 United States Cloud-Based Contact Center Sales Forecast by Application (2016-2021)
10.4 Cloud-Based Contact Center Price Forecast (2016-2021)

11 RESEARCH FINDINGS AND CONCLUSION

12 APPENDIX

Author List
Disclosure Section
Research Methodology
Data Source
Disclaimer

LIST OF TABLES AND FIGURES

Figure Picture of Cloud-Based Contact Center
Table Classification of Cloud-Based Contact Center
Figure United States Sales Market Share of Cloud-Based Contact Center by Type in 2015
Figure Professional Services Picture
Figure Managed Services Picture
Table Application of Cloud-Based Contact Center
Figure United States Sales Market Share of Cloud-Based Contact Center by Application in 2015
Figure Call Routing And Queuing Examples
Figure Data Integration And Recording Examples
Figure Chat Quality And Monitoring Examples
Figure Real-Time Decision Making Examples
Figure United States Cloud-Based Contact Center Sales and Growth Rate (2011-2021)
Figure United States Cloud-Based Contact Center Revenue and Growth Rate (2011-2021)
Table United States Cloud-Based Contact Center Sales of Key Manufacturers (2015 and 2016)
Table United States Cloud-Based Contact Center Sales Share by Manufacturers (2015 and 2016)
Figure 2015 Cloud-Based Contact Center Sales Share by Manufacturers
Figure 2016 Cloud-Based Contact Center Sales Share by Manufacturers
Table United States Cloud-Based Contact Center Revenue by Manufacturers (2015 and 2016)
Table United States Cloud-Based Contact Center Revenue Share by Manufacturers (2015 and 2016)
Table 2015 United States Cloud-Based Contact Center Revenue Share by Manufacturers
Table 2016 United States Cloud-Based Contact Center Revenue Share by Manufacturers
Table United States Market Cloud-Based Contact Center Average Price of Key Manufacturers (2015 and 2016)
Figure United States Market Cloud-Based Contact Center Average Price of Key Manufacturers in 2015
Figure Cloud-Based Contact Center Market Share of Top 3 Manufacturers
Figure Cloud-Based Contact Center Market Share of Top 5 Manufacturers
Table United States Cloud-Based Contact Center Sales by Type (2011-2016)
Table United States Cloud-Based Contact Center Sales Share by Type (2011-2016)
Figure United States Cloud-Based Contact Center Sales Market Share by Type in 2015
Table United States Cloud-Based Contact Center Revenue and Market Share by Type (2011-2016)
Table United States Cloud-Based Contact Center Revenue Share by Type (2011-2016)
Figure Revenue Market Share of Cloud-Based Contact Center by Type (2011-2016)
Table United States Cloud-Based Contact Center Price by Type (2011-2016)
Figure United States Cloud-Based Contact Center Sales Growth Rate by Type (2011-2016)
Table United States Cloud-Based Contact Center Sales by Application (2011-2016)
Table United States Cloud-Based Contact Center Sales Market Share by Application (2011-2016)
Figure United States Cloud-Based Contact Center Sales Market Share by Application in 2015
Table United States Cloud-Based Contact Center Sales Growth Rate by Application (2011-2016)
Figure United States Cloud-Based Contact Center Sales Growth Rate by Application (2011-2016)
Table 8x8, Inc. Basic Information List
Table 8x8, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
Figure 8x8, Inc. Cloud-Based Contact Center Sales Market Share (2011-2016)
Table Five9, Inc. Basic Information List
Table Five9, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
Table Five9, Inc. Cloud-Based Contact Center Sales Market Share (2011-2016)
Table Cisco Systems, Inc. Basic Information List
Table Cisco Systems, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
Table Cisco Systems, Inc. Cloud-Based Contact Center Sales Market Share (2011-2016)
Table Genesys Telecommunications Laboratories, Inc. Basic Information List
Table Genesys Telecommunications Laboratories, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
Table Genesys Telecommunications Laboratories, Inc. Cloud-Based Contact Center Sales Market Share (2011-2016)
Table Oracle Corporation Basic Information List
Table Oracle Corporation Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
Table Oracle Corporation Cloud-Based Contact Center Sales Market Share (2011-2016)
Table Nice-Systems Ltd. Basic Information List
Table Nice-Systems Ltd. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
Table Nice-Systems Ltd. Cloud-Based Contact Center Sales Market Share (2011-2016)
Table Newvoicemedia Basic Information List
Table Newvoicemedia Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
Table Newvoicemedia Cloud-Based Contact Center Sales Market Share (2011-2016)
Table 3CLogic Basic Information List
Table 3CLogic Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
Table 3CLogic Cloud-Based Contact Center Sales Market Share (2011-2016)
Table Connect First, Inc. Basic Information List
Table Connect First, Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
Table Connect First, Inc. Cloud-Based Contact Center Sales Market Share (2011-2016)
Table Aspect Software Parent Inc. Basic Information List
Table Aspect Software Parent Inc. Cloud-Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)
Table Aspect Software Parent Inc. Cloud-Based Contact Center Sales Market Share (2011-2016)
Table Production Base and Market Concentration Rate of Raw Material
Figure Price Trend of Key Raw Materials
Table Key Suppliers of Raw Materials
Figure Manufacturing Cost Structure of Cloud-Based Contact Center
Figure Manufacturing Process Analysis of Cloud-Based Contact Center
Figure Cloud-Based Contact Center Industrial Chain Analysis
Table Raw Materials Sources of Cloud-Based Contact Center Major Manufacturers in 2015
Table Major Buyers of Cloud-Based Contact Center
Table Distributors/Traders List
Figure United States Cloud-Based Contact Center Production and Growth Rate Forecast (2016-2021)
Figure United States Cloud-Based Contact Center Revenue and Growth Rate Forecast (2016-2021)
Table United States Cloud-Based Contact Center Production Forecast by Type (2016-2021)
Table United States Cloud-Based Contact Center Consumption Forecast by Application (2016-2021)

United States Cloud-Based Contact Center Market Report 2016

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