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Morocco - Telecoms, Mobile and Broadband - Statistics and Analyses

September 2020 | 156 pages | ID: M39F6F38410EN
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The Morocco - Telecoms, Mobile and Broadband - Statistics and Analyses report includes all BuddeComm research data and analysis on this country. Covering trends and developments in telecommunications, mobile, internet, broadband, infrastructure and regulation.

EXECUTIVE SUMMARY

Morocco gains World bank funds for digital transformation program

Morocco has developed one of the most advanced telecommunications markets in Africa, supported by the government’s Maroc Digital 2020 strategy to encourage the development of a digital economy and on the National Broadband Plan which aims to provide fixed or mobile broadband access to the entire population by 2022. The country had the fastest mobile broadband data rates in Africa as of June 2020, a testament to investments made by the MNOs over the years.

The part-privatised incumbent telco Maroc Telecom remains the dominant player in the fixed-line sector though it has effective competition in the mobile sector. The fixed-line broadband market remains dominated by Maroc Telecom. In February 2020 the company was heavily fined for failing to enable competitor access to its DSL infrastructure, but despite these regulatory efforts to enforce LLU and wholesale pricing there is little in the way of access to its networks and as a result the fixed-line broadband market has not developed to its potential.

The introduction and extension of mobile broadband services has gone far to improving access nationally. Mobile internet by early 2020 accounted for 93.3% of all internet connections, leaving Maroc Telecom’s DSL service with most of the remainder. The dominance of mobile internet access is likely to continue given the improvements in LTE reach and capabilities, and the preference among consumers to adopt mobile solutions for both voice and data.

This report analyses Morocco’s fixed-line, broadband and mobile telephony sectors, including statistics, assessments of recent regulatory measures, details on licensing regimes and spectrum auctions, and profiles of the major players. The report also includes a range of subscriber forecasts to 2025.

BuddeComm notes that the outbreak of the Coronavirus in 2020 is having a significant impact on production and supply chains globally. During the coming year the telecoms sector to various degrees is likely to experience a downturn in mobile device production, while it may also be difficult for network operators to manage workflows when maintaining and upgrading existing infrastructure. Overall progress towards 5G may be postponed or slowed down in some countries.

On the consumer side, spending on telecoms services and devices is under pressure from the financial effect of large-scale job losses and the consequent restriction on disposable incomes. However, the crucial nature of telecom services, both for general communication as well as a tool for home-working, will offset such pressures. In many markets the net effect should be a steady though reduced increased in subscriber growth.

Although it is challenging to predict and interpret the long-term impacts of the crisis as it develops, these have been acknowledged in the industry forecasts contained in this report.

The report also covers the responses of the telecom operators as well as government agencies and regulators as they react to the crisis to ensure that citizens can continue to make optimum use of telecom services. This can be reflected in subsidy schemes and the promotion of tele-health and tele-education, among other solutions.

Key developments:
  • Government progresses with several key telecom projects, sells an 8% stake in Maroc Telecom;
  • Maroc Telecom launches a revised m-payment solution through its subsidiary MT Cash;
  • Telecom regulator fines Maroc Telecom MAD3.3 billion for uncompetitive practice in denying other telcos access to LLU services;
  • Orange Group extends international money transfer solution from France to include Morocco;
  • World bank provides $500 million to fund Morocco’s digital transformation;
  • Maroc Digital 2020 strategy takes shape;
  • Government sets up digital teaching in response to COVID-19 lockdown;
  • National Broadband Plan to 2022 extending reach of services;
  • Inwi and Maroc Telecom trial 5G technologies;
  • Report updates include the regulators market data to December 2019, telcos operating data to Q2 2020, Telecom Maturity Index charts and analyses, assessment of the global impact of COVID-19 on the telecoms sector, recent market developments.
1 KEY STATISTICS

2 REGIONAL AFRICA MARKET COMPARISON

2.1 TMI vs GDP
2.2 Mobile and mobile broadband
2.3 Fixed and mobile broadband

3 COVID-19 AND ITS IMPACT ON THE TELECOM SECTOR

3.1 Economic considerations and responses
3.2 Mobile devices
3.3 Subscribers
3.4 Infrastructure

4 TELECOMMUNICATIONS MARKET

4.1 Market analysis
4.2 Government support

5 REGULATORY ENVIRONMENT

5.1 Regulatory authority
5.2 Fixed-line developments
5.3 Mobile network developments

6 MOBILE MARKET

6.1 Market analysis
6.2 Mobile statistics
6.3 Mobile infrastructure
6.4 Major mobile operators
6.5 Mobile content and applications

7 FIXED-LINE BROADBAND MARKET

7.1 Introduction and statistical overview
7.2 Digital Subscriber Line (DSL) networks
7.3 Fibre-to-the-Premises (FttP) networks
7.4 Other fixed broadband services

8 DIGITAL ECONOMY

8.1 E-commerce
8.2 E-learning
8.3 E-government
8.4 Tele-medicine

9 FIXED NETWORK OPERATORS

9.1 Maroc Telecom
9.2 Orange Morocco (M?di Telecom, M?ditel)
9.3 Inwi (formerly Wana, Maroc Connect)

10 TELECOMMUNICATIONS INFRASTRUCTURE

10.1 Overview of the national telecoms network
10.2 The MARWAN network
10.3 VoIP
10.4 Internet Exchange Points (IXPs)
10.5 Public call offices (teleboutiques)
10.6 International infrastructure
10.7 Data centres

11 APPENDIX HISTORIC DATA

12 GLOSSARY OF ABBREVIATIONS

13 RELATED REPORTS

LIST OF TABLES

Table 1 Top Level Country Statistics and Telco Authorities - Morocco 2020 (e)
Table 2 Growth in the number of fixed number portings 2011 2019
Table 3 Growth in the number of mobile number portings 2011 2019
Table 4 MTRs by operator 2011 2018
Table 5 Growth in the number of mobile subscribers and penetration rate 2009 2025
Table 6 Change in the number of prepaid and contract subscribers 2012 2019
Table 7 Change in the proportion of prepaid and contract subscribers 2012 2019
Table 8 Mobile market share of subscribers by operator 2009 2019
Table 9 Fall in the average price per minute for mobile services 2012 2019
Table 10 Average mobile traffic per subscriber 2012 2019
Table 11 Change in mobile network voice traffic 2010 2019
Table 12 Fall in the number of SMS sent 2010 2019
Table 13 Growth in the number of mobile internet connections, by type 2011 2019
Table 14 Change in market share of mobile internet subscribers by provider 2015 2019
Table 15 Growth in the number of active mobile internet connections, and penetration 2010 2025
Table 16 Maroc Telecom's mobile subscriber base and market share 2009 2020
Table 17 Change in the number of Maroc Telecom's prepaid and contract mobile subscribers 2014 2020
Table 18 Change in the number of Maroc Telecom's mobile subscribers by platform 2012 - 2019
Table 19 Decline in Maroc Telecom's ARPU 2009 2020
Table 20 Change in Maroc Telecom's domestic mobile revenue 2010 2020
Table 21 Change in Orange Morocco's mobile subscriber base and market share 2009 2020
Table 22 Change in Inwi's mobile subscriber base and market share 2011 2019
Table 23 Increase in the total number of internet subscribers, and penetration 2009 2019
Table 24 Increase in the number of fixed broadband subscribers and penetration 2010 2025
Table 25 Change in the market share of overall internet subscribers by ISP 2012 2019
Table 26 Change in the average revenue per internet subscriber 2012 2019
Table 27 Increase in the number of DSL subscribers 2009 2019
Table 28 Distribution of DSL access by speed (old style) 2012 2017
Table 29 Distribution of DSL access by speed (new style) 2018 2019
Table 30 Change in internet subscriber market share: DSL and mobile 2009 2019
Table 31 Increase in the number of Maroc Telecom's internet subscribers by access technology 2009 2020
Table 32 FttP broadband subscribers 2017 2019
Table 33 Growth in the number and value of e-commerce transactions 2014 2020
Table 34 Change in fixed-line market share by provider 2013 2019
Table 35 Growth in the number of Maroc Telecom's domestic subscribers 2011 2020
Table 36 Change in Maroc Telecom's revenue 2008 2020
Table 37 Change in Maroc Telecom's EBITDA 2008 2020
Table 38 Growth in Orange Morocco's revenue 2015 2020
Table 39 Change in the number of fixed and fixed-wireless lines in service 2010 2019
Table 40 Change in the number of fixed lines in service and teledensity 2010 2025
Table 41 Decline in fixed-line voice traffic 2013 2019
Table 42 Decline in average fixed-line voice traffic 2012 2019
Table 43 Average revenue per fixed voice subscriber 2012 2019
Table 44 Decline in the number of payphones in service 2010 2019
Table 45 Increase in international internet bandwidth 2010 2019
Table 46 Historic - International internet bandwidth 1999 2009
Table 47 Historic - Fixed lines in service and teledensity 2005 2009
Table 48 Historic - ICT use of services 2010 2016
Table 49 Historic - Mobile subscribers and penetration rate 2000 2009
Table 50 Historic - Average SMS cost 2010 2015
Table 51 Historic - Multiple SIM card use among mobile subscribers 2012 2016
Table 52 Historic - Smartphone penetration 2012 2016
Table 53 Historic - Fixed and fixed-wireless lines in service 2005 2009
Table 54 Historic - SMS traffic 2005 2009
Table 55 Historic - Mobile network voice traffic 2005 2009
Table 56 Historic - Maroc Telecom domestic mobile revenue 2005 2009
Table 57 Historic - Payphones in service 2005 2009
Chart 1 Overall Africa view - Telecoms Maturity Index vs GDP per capita
Chart 2 North Africa - Telecoms Maturity Index vs GDP per capita
Chart 3 Africa Top-tier Telecoms Maturity Index (Market Leaders)
Chart 4 North Africa Telecoms Maturity Index by country
Chart 5 North Africa mobile subscriber penetration versus mobile broadband penetration
Chart 6 North Africa fixed and mobile penetration rates
Chart 7 Growth in the number of fixed number portings 2011 2019
Chart 8 Growth in the number of mobile number portings 2011 2019
Chart 9 Growth in the number of mobile subscribers and penetration rate 2010 2025
Chart 10 Change in the number of prepaid and contract subscribers 2012 2019
Chart 11 Change in the proportion of prepaid and contract subscribers 2012 2019
Chart 12 Mobile market share of subscribers by operator 2009 2019
Chart 13 Fall in the average price per minute for mobile services (MAD/minute) 2012 2019
Chart 14 Average mobile traffic per subscriber (minutes per month) 2012 2019
Chart 15 Change in mobile network voice traffic 2005 2019
Chart 16 Fall in the number of SMS sent 2005 2019
Chart 17 Growth in the number of mobile internet connections by type 2011 2019
Chart 18 Change in market share of mobile internet subscribers by provider 2015 2019
Chart 19 Growth in the number of active mobile internet connections, and penetration 2010 2025
Chart 20 Maroc Telecom's mobile subscriber base and market share 2009 2020
Chart 21 Change in the number of Maroc Telecom's prepaid and contract mobile subscribers (million) 2014 2020
Chart 22 Change in the number of Maroc Telecom's mobile subscribers by platform 2012 2019
Chart 23 Decline in Maroc Telecom's ARPU 2009 2020
Chart 24 Change in Maroc Telecom's domestic mobile revenue 2005 2020
Chart 25 Change in Orange Morocco's mobile subscriber base and market share 2009 2020
Chart 26 Change in Inwi's mobile subscriber base and market share 2011 2019
Chart 27 Increase in the total number of internet subscribers, and penetration 2009 2019
Chart 28 Increase in the number of fixed broadband subscribers and penetration 2010 2025
Chart 29 Change in the market share of overall internet subscribers by ISP 2012 2019
Chart 30 Change in the average revenue per internet subscriber (MAD/month/subscriber) 2012 2019
Chart 31 Increase in the number of DSL subscribers 2009 2019
Chart 32 Change in internet subscriber market share: DSL and mobile 2009 2019
Chart 33 Increase in the number of Maroc Telecom's internet subscribers by access technology (thousand) 2009 2020
Chart 34 Growth in the number and value of e-commerce transactions 2014 2020
Chart 35 Change in fixed-line market share by provider 2013 2019
Chart 36 Growth in the number of Maroc Telecom's domestic subscribers (million) 2011 2019
Chart 37 Change in Maroc Telecom's revenue (MAD billion) 2008 2019
Chart 38 Change in Maroc Telecom's EBITDA (MAD billion) 2008 2020
Chart 39 Growth in Orange Morocco's revenue ( million) 2015 2020
Chart 40 Change in the number of fixed and fixed-wireless lines (million) 2005 2019
Chart 41 Change in the number of fixed lines in service and teledensity 2010 2025
Chart 42 Decline in fixed-line voice traffic 2013 2019
Chart 43 Decline in average fixed-line voice traffic 2012 2019
Chart 44 Decline in the number of payphones in service 2010 2019
Chart 45 Increase in international internet bandwidth 2010 2019
Exhibit 1 Generalised Market Characteristics by Market Segment
Exhibit 2 North Africa - Key Characteristics of Telecoms Markets by Country

Morocco benefits from having one of the most advanced telecommunications markets in Africa. The sector is efficiently managed by an independent regulator, and developments within the market segments are often used as a model in other countries.

With an effectively competitive mobile sector, Morocco also has one of the highest penetration rates in the region. The three mobile network operators have become the main internet service providers through their networks, which are expected to be upgraded with LTE technology by the end of 2014 following the auction of suitable spectrum.

Vivendi’s sale of its 53% stake in MT in late 2013 to Etisalat is expected to introduce a new dynamic to a company which has been obliged to reduce the number of employees in recent years in a bid to cut operating costs.

The fixed-line market remains underdeveloped despite the launch of a second and third network operator to compete with Maroc Telecom. Fixed-line penetration has fallen since 2010 while the number of lines is expected to fall to about 2.9 million by the end of 2014. This reflects consumers’ preference for mobile services.

A similar trend is seen in the broadband market, where the dominance of Maroc telecom’s ADSL service has waned dramatically in recent years. Having once accounted for over 90% of the market, by the end of 2013 ADSL represented only 15% of internet subscribers, with 3G representing almost 85%. Nevertheless, fixed-line infrastructure is being upgraded as part of the government’s ten-year National Broadband Plan which aims to provide fixed or mobile broadband access to the entire population by 2022.



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