Software applications, ICT services and infrastructure for small and medium enterprises in Poland 2010

Date: May 22, 2010
Pages: 177
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US$ 4,180.00
Publisher: PMR
Report type: Strategic Report
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ID: SD2CD690CACEN
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Software applications, ICT services and infrastructure for small and medium enterprises in Poland 2010
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Small and medium enterprises are of strategic importance for Poland’s economy. This sector delivers the lion’s share of inflows to the state budget as it generates approximately half of gross capital formation as well as gross domestic product in Poland. It is also becoming increasingly important for IT vendors, including also market leaders associated most often with large contracts and the provision of services to the largest organisations. It is true, most revenues on the IT market in Poland continues to be generated on provision of goods and services to large organisations. Yet, the market’s potential lies foremost in the SME sector which is much less saturated in IT. There are over 16,000 medium-sized firms, with between 50 and 249 employees, in Poland. Year by year, SME’s percentage share in total expenditure on IT in Poland grows.

There has also been a gradual increase, especially among mid-sized enterprises, in the use of IT services and in the leveraging of more advanced solutions used for enterprise management or customer relations. SMEs can also count on EU funds to help finance the purchase of new technologies.

Report Description

The report comprises a comprehensive overview and discussion of the most important trends in investing in the ICT industry in the SME sector, with a key focus on software and IT services solutions, telecommunications and IT infrastructure. The report analyses both the supply and the demand sides of the market.

The main source of data for the report was a survey conducted by PMR Research among 800 companies from the SME sector in Poland, and in-depth interviews with selected suppliers of software and ICT services. The report also includes estimates and forecasts prepared by PMR’s research and analysis team.

The report Software applications, ICT services and infrastructure for small and medium-sized enterprises in Poland 2010 represents the only such report available on the market, and provides an overview of the most current data on ICT assets and resources of the SME sector in Poland. It is the perfect tool to support planning sales and marketing strategies.

Report covers
  • reliable data, in 90% based on proprietary research,
  • comprehensive analysis of the market,
  • looking both at demand and supply,
  • data on maturity of use of software and IT services,
  • forecasts for subsequent years, about investments on individual IT solutions,
  • discussion of the sector’s potential.
METHODOLOGY OF THE REPORT

EXECUTIVE SUMMARY

SME SECTOR IN POLAND


Current situation on the Polish market of IT solutions for the SME sector
Telecommunication infrastructure and services
  ICT infrastructure
  Voice communications
  Internet access and websites
IT services
  Use of IT services in 2009
  Use of IT services planned for 2010
  IT service providers
Software
  Antivirus software
  Office software
  Financial and accounting software
  HR and payroll
  Database software
  ERP software
  CRM software
  SCM software
  BI software
  Document flow management software
  CMS software
  Estimated demand for software in 2010 and 2011
IT funding
  IT spending
  EU funding

COMPARATIVE ANALYSIS OF SMES BY SECTOR

Infrastructure and telecommunication services
  ICT infrastructure
  Voice communications
  Internet access and websites
IT services
  Use of IT services in 2009
  Use of IT services planned for 2010
  IT service providers
Software
IT financing
  IT spending
  EU funding

THE ANALYSIS OF ICT RESOURCES IN SMES BY ECONOMIC SECTORS

COMMERCE

Telecommunication infrastructure and services
  ICT infrastructure
  Voice communications
  Internet access and websites
IT services
Software
IT funding
  IT spending
  EU funding

PROCESS MANUFACTURING

Telecommunication infrastructure and services
  ICT infrastructure
  Voice communications
  Internet access and websites
IT services
Software
IT funding
  IT spending
  EU funding

DISCRETE MANUFACTURING

Telecommunication infrastructure and services
  ICT infrastructure
  Voice communications
  Internet access and websites
IT services
Software
IT funding
  IT spending
  EU funding

TRANSPORT

Telecommunication infrastructure and services
  ICT infrastructure
  Voice communications
  Internet access and websites
IT services
Software
IT funding
  IT spending
  EU funding

HORECA

Telecommunication infrastructure and services
  ICT infrastructure
  Voice communications
  Internet access and websites
IT services
Software
IT funding
  IT spending
  EU funding

UTILITIES SECTOR

Telecommunication infrastructure and services
  ICT infrastructure
  Voice communications
  Internet access and websites
IT services
Software
IT funding
  IT spending
  EU funding

FINANCIAL SECTOR

Telecommunication infrastructure and services
  ICT infrastructure
  Voice communications
  Internet access and websites
IT services
Software
IT funding
  IT spending
  EU funding

LIST OF GRAPHS

1.Job position of our respondents in represented firms
2.Type and number of computers in SMEs in Poland, March 2010
3.Average number of computers in medium sized enterprises in Poland (number of units/enterprise), 2005 and 2010
4.Average replacement cycle in medium sized enterprises in Poland, 2005 and 2010
5.Hardware and solutions used in SMEs in Poland, March 2010
6.Voice communications used in SMEs in Poland, March 2010
7.Share and number of medium enterprises in Poland using VoIP, 2005 and 2010
8.Internet access in SMEs in Poland, March 2010
9.Internet connection types used in SMEs in Poland, March 2010
10.Nominal bandwidth capacity used in SMEs in Poland, March 2010
11.Nominal bandwidth capacity used in medium sized enterprises in Poland, 2005 and 2010
12.Do you have a website? SMEs in Poland, March 2010
13.Do you plan to create a website in 2010? SMEs in Poland, March 2010
14.IT services used in SMEs in Poland, 2009
15.IT services used in SMEs in Poland, 2005 and 2009
16.Outsourced IT services used in SMEs in Poland, 2009
17.Use of IT services planned for 2010, SMEs in Poland, March 2010
18.Planned use of IT services, SMEs in Poland, 2005 and 2009
19.Planned use of outsourced IT services for 2010, SMEs in Poland, March 2010
20.So far, have you used the services of one or several external IT service providers? SMEs in Poland, March 2010
21.Share and number of Polish SMEs using antivirus software, March 2010
22.Producers of antivirus software for SME w Poland, March 2010
23.Share and number of Polish SMEs using Microsoft Office package, March 2010
24.Share and number of Polish SMEs using office software other than Microsoft Office, March 2010
25.Share and number of Polish medium sized enterprises using other office software, 2005 and 2010
26.Share of computers with Microsoft Office or other office software, SMEs in Poland, March 2010
27.Share and number of Polish SMEs using financial and accounting software, March 2010
28.Total number of installations and implementations of financial and accounting solutions, as separate software and as an ERP module in SMEs in Poland, March 2010
29.Producers of financial and accounting software for SMEs in Poland, March 2010
30.Share and number of Polish SMEs using HR and payroll software, March 2010
31.Total number of installations and implementations of HR and payroll solutions, as separate software and as an ERP module in SMEs in Poland, March 2010
32.Producers of HR and payroll software for SMEs in Poland, March 2010
33.Share and number of Polish SMEs using database software, March 2010
34.Producers of database software for SMEs in Poland, March 2010
35.Odsetek i liczba SME posiadających ERP w Polsce, marzec 2010
36.Producers of ERP software for SMEs in Poland, March 2010
37.Date of first ERP installation/implementation, SMEs in Poland
38.Number of ERP users in Polish SMEs (number of users/enterprise), March 2010
39.ERP modules used by SMEs in Poland, March 2010
40.Average number of ERP modules in SMEs in Poland, March 2010
41.Plans to implement new ERP modules in 2010, SMEs in Poland, March 2010
42.Using external providers in ERP implementations, SMEs in Poland, March 2010
43.Share and number of Polish medium sized enterprises using ERP software,m2005 and 2010
44.Share and number of Polish SMEs using CRM software, March 2010
45.Total number of implementations of CRM solutions, as separate software and as an ERP module in SMEs in Poland, March 2010
46.Date of first CRM implementation, SMEs in Poland
47.Using external providers in CRM implementations, SMEs in Poland, March 2010
48.ERP functionalities used by SMEs in Poland, March 2010
49.Share and number of medium sized enterprises in Poland using CRM software, 2005 and 2010
50.Share and number of Polish SMEs using SCM software, March 2010
51.Total number of implementations of SCM solutions, as separate software and as an ERP module in SMEs in Poland, March 2010
52.Share and number of Polish SMEs using BI software, March 2010
53.Total number of implementations of BI solutions, as separate software and as an ERP module in SMEs in Poland, March 2010
54.BI functionalities used by SMEs in Poland, March 2010
55.Using external providers in BI implementations, SMEs in Poland, March 2010
56.Share and number of Polish SMEs using document flow management software, March 2010
57.Share and number of medium sized enterprises in Poland using document flow management software, 2005 and 2010
58.Share and number of Polish SMEs using CMS software, March 2010
59.IT spending in SMEs in Poland, by size of outlays (PLN), 2009
60.IT spending structure in SMEs in Poland, 2009
61.IT spending in SMEs in Poland, 2009
62.IT spending planned for 2010, SMEs in Poland, March 2010
63.IT spending in medium sized enteprises in Poland, 2009
64.Do you use EU funding for IT projects? SMEs in Poland, 2009
65.Do you plan to use EU funding for iT projects in 2010? SMEs in Poland, March 2010
66.Internet access in SMEs in Poland, by sector, March 2010
67.Do you have a webside? SMEs in Poland by sector, March 2010
68.Do you plan to create a webside in 2010? SMEs in Poland by sector, March 2010
69.Do you use EU funding for IT projects? SMEs in Poland by sector, March 2010
70.Do you plan to use EU funding for IT projects in 2010? SMEs in Poland, by sector, March 2010
71.Type and number of computers used in SMEs in the Polish commercial sector, March 2010
72.Hardware and solutions used in SMEs in the Polish commercial sector, March 2010
73.Voice communication systems used in SMEs in the Polish commercial sector, March 2010
74.Internet connection types used in SMEs in the Polish commercial sector, March 2010
75.Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish commercial sector, March 2010
76.Do you have a website? SMEs in the Polish commercial sector, March 2010
77.Do you plan to create a website in 2010? SMEs in the Polish commercial sector, March 2010
78.IT services used in SMEs in the Polish commercial sector, March 2010
79.Use of IT services planned for 2010, SMEs in the Polish commercial sector, March 2010
80.So far, have you used the services of one or several external IT service providers? SMEs in the Polish commercial sector, March 2010
81.Software used in SMEs in the Polish commercial sector, March 2010
82.IT spending in SMEs in the Polish commercial sector, 2009
83.IT spending planned for 2010, SMEs in the Polish commercial sector, March 2010
84.Do you use EU funding for IT projects? SMEs in the Polish commercial sector, March 2010
85.Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish commercial sector, March 2010
86.Type and number of computers used in SMEs in the Polish process manufacturing sector, March 2010
87.Hardware and solutions used in SMEs in the Polish process manufacturing sector, March 2010
88.Voice communication systems in SMEs in the Polish process manufacturing sector, March 2010
89.Internet connection types used in SMEs in the Polish process manufacturing industry, March 2010
90.Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish process manufacturing sector, March 2010
91.Do you have a website? SMEs in the Polish process manufacturing sector, March 2010
92.Do you plan to create a website in 2010? SMEs in the Polish process manufacturing sector, March 2010
93.IT services used in SMEs in the Polish process manufacturing sector, March 2010
94.Use of IT services planned for 2010, SMEs in the Polish process manufacturing sector, March 2010
95.So far, have you used the services of one or several external IT service providers? SMEs in the Polish process manufacturing sector, March 2010
96.Software used in SMEs in the Polish process manufacturing sector, March 2010
97.IT spending in SMEs in the Polish process manufacturing sector, 2009
98.IT spending planned for 2010, SMEs in the Polish process manufacturing sector, March 2010
99.Do you use EU funding for IT projects? SMEs in the Polish process manufacturing sector, March 2010
100. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish process manufacturing sector, March 2010
101. Type and number of computers used in SMEs in the Polish discrete manufacturing sector, March 2010
102. Hardware and solutions used in SMEs in the Polish discrete manufacturing sector, March 2010
103. Voice communication systems used in SMEs in the Polish discrete manufacturing sector, March 2010
104. Internet connection types used in SMEs in the Polish discrete manufacturing sector, March 2010
105. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish discrete manufacturing sector, March 2010
106. Do you have a website? SMEs in the Polish discrete manufacturing sector, March 2010107. Do you plan to create a website in 2010? SMEs in the Polish discrete manufacturing sector, March 2010
108. IT services used in SMEs in the Polish discrete manufacturing sector, March 2010
109. Use of IT services planned for 2010, SMEs in the Polish discrete manufacturing sector, March 2010
110. So far, have you used the services of one or several external IT providers? SMEs in the Polish discrete manufacturing sector, March 2010
111. Software used in SMEs in the Polish discrete manufacturing sector, March 2010
112. IT spending in SMEs in the Polish discrete manufacturing sector, 2009
113. IT spending planned for 2010, SMEs in the Polish discrete manufacturing sector, March 2010
114. Do you use EU funding for IT projects? SMEs in the Polish discrete manufacturing sector, March 2010
115. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish discrete manufacturing sector, March 2010
116. Type and number of computers used in SMEs in the Polish transport sector, March 2010
117. Hardware and solutions used in SMEs in the Polish transport sector, March 2010
118. Voice communication systems used in SMEs in the Polish transport sector, March 2010
119. Do you have internet access? SMEs in the Polish transport sector, March 2010
120. Internet connection types used in SMEs in the Polish transport sector, March 2010
121. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish transport sector, March 2010
122. Do you have a website? SMEs in the Polish transport sector, March 2010
123. Do you plan to create a website in 2010? SMEs in the Polish transport sector, March
124. IT services used in SMEs in the Polish transport sector, March 2010
125. Use of IT services planned for 2010, SMEs in the Polish transport sector, March 2010
126. So far, have you used the services of one or several external IT service providers? SMEs in the Polish transport sector, March 2010
127. Software used in SMEs in the Polish transport sector, March 2010
128. IT spending in SMEs in the Polish transport sector, 2009
129. IT spending planned for 2010, SMEs in the Polish transport sector, March 2010
130. Do you use EU funding for IT projects? SMEs in the Polish transport sector, March 2010
131. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish transport sector, March 2010
132. Type and number of computers used in SMEs in the Polish HoReCa sector, March 2010
133. Hardware and solutions in SMEs in the Polish HoReCa sector, February 2010
134. Voice communication systems used in SMEs in the Polish HoReCa sector, March 2010
135. Do you have internet access? SMEs in the Polish HoReCa sector, March 2010
136. Internet connection types used in SMEs in the Polish HoReCa sector, March 2010
137. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish HoReCa sector, March 2010
138. Do you have a website? SMEs in the Polish HoReCa sector, March 2010
139. Do you plan to create a website in 2010? SMEs in the Polish HoReCa sector, March 2010
140. IT services used in SMEs in the Polish HoReCa sector, 2009
141. Use of IT services planned for 2010, SMEs in the Polish HoReCa sector, March 2010
142. So far, have you used the services of one or several external IT service providers? SMEs in the Polish HoReCa sector, March 2010
143. Software used in SMEs in the Polish HoReCa sector, March 2010
144. IT spending in SMEs in the Polish HoReCa sector, 2009
145. IT spending planned for 2010, SMEs in the Polish HoReCa sector, March 2010
146. Do you use EU funding for IT projects? SMEs in the Polish HoReCa sector, March 2010
147. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish HoReCa sector, March 2010
148. Type and number of computers in SMEs in the Polish utilities sector, March 2010
149. Hardware and solutions used in SMEs in the Polish public sector, March 2010
150. Voice communication systems used in SMEs in the Polish public sector, March 2010
151. Internet connection types used in SMEs in the Polish public sector, March 2010
152. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish public sector, March 2010
153. Do you have a website? SMEs in the Polish utilities sector, March 2010
154. Do you plan to create a website in 2010? SMEs in the Polish utilitites sector, March 2010
155. Use of IT services in SMEs in the Polish utilities sector, March 2010
156. Use of IT services planned for 2010, SMEs in the Polish utilities sector, March 2010
157. So far, have you used the services of one or several external IT service providers? SMEs in the Polish financial sector, March 2010
158. Software used in SMEs in the Polish utilities sector, March 2010
159. IT spending in SMEs in the Polish utilities sector, 2009
160. IT spending planned for 2010, SMEs in the Polish utilities sector, March 2010
161. Do you use EU funding for IT projects? SMEs in the Polish utilities sector, March 2010
162. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish utilities sector, March 2010
163. Type and number of computers used in SMEs in the Polish financial sector, March 2010
164. Hardware and solutions used in SMEs in the Polish financial sector, March 2010
165. Voice communication systems used in SMEs in the Polish financial sector, March 2010
166. Internet connection types used in SMEs in the Polish financial sector, March 2010
167. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish financial sector, March 2010
168. Do you have a website? SMEs in the Polish financial sector, March 2010
169. Do you plan to create a website in 2010? SMEs in the Polish financial sector, March 2010
170. IT services used in SMEs in the Polish financial sector, 2009
171. Use of IT services planned for 2010, SMEs in the Polish financial sector, March 2010
172. So far, have you used the services of one or several external IT service providers? SMEs in the Polish financial sector, March 2010
173. Software used in SMEs in the Polish financial sector, March 2010
174. IT spending in SMEs in the Polish financial sector, 2009
175. IT spending planned for 2010, SMEs in the Polish financial sector, March 2010
176. Do you use EU funding for IT projects? SMEs in the Polish financial sector, March 2010
177. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish financial sector, March 2010

LIST OF TABLES

1.Estimated number of SMEs in Poland, by sectors presented in our report, 2009
2.Average number of computers in SMEs in Poland (number of units/enterprise) by type, March 2010
3.Planned increase in the number of computers in 2010 (number of units/ enterprise), SMEs in Poland by type, March 2010
4.Basic data on computer equipment in SMEs in Poland, March 2010
5.Average replacement cycle in SMEs in Poland, by type, March 2010
6.Nominal bandwidth capacity used in SMEs in Poland, by type, March 2010
7.Websites, SMEs in Poland by type, March 201037 8.Plans to create a website in 2010, SMEs in Poland by type, March 2010
9.Use of IT services inSMEs in Poland, by type, 2009
10.Use of outsourcedIT services, SMEs in Poland by type, 2009
11.Estimated number of Polish SMEs planning to use IT services in 2010, March 2010
12.Estimated number of Polish SMEs planning to use IT services in 2010, by type, March 2010
13.Average number of ERP users in Polish SMEs (number of users/enterprise) by type, March 2010
14.Average number of ERP modules in SMEs in Poland, by type, March 2010
15.Estimated demand for software in SMEs in Poland, 2010-2011
16.Share of Polish SMEs planning to purchase software, by type of enterprise, 2010-2011
17.IT spending in SMEs in Poland (PLN), by type, 2009
18.Using EU funds for IT projects, SMEs in Poland by type, 2009
19.Plans to use EU funding for IT projects, SMEs in Poland by type, March 2010
20.Type and number of computers used by SMEs in Poland, by sector, March 2010
21.Hardware and solutions used in SMEs in Poland, by sector, March 2010
22.Voice communication systems used by SMEs in Poland, by sector, March 2010
23.Internet access types in SMEs in Poland, by sector, March 2010
24.Use of IT services by SMEs in Poland, by sector, 2009
25.Use of IT services planned for 2010, SMEs in Poland by sector, March 2010
26.So far, have you used the services of one or several external IT service providers? SMEs in Poland by sector, March 2010
27.Software used in SMEs in Poland, by sector, March 2010
28.Share of SMEs which plan software purchase, by sector, 2010-2011
29.Average IT spending in SMEs in Poland, by sector, 2009
30.IT spending change in SMEs in Poland, by sector, 2009
31.Planned IT spending change in SMEs in Poland, by sector, March 2010
32.Basic data on computer equipment in SMEs in the Polish commercial sector, March 2010
33.Basic data on computer equipment in SMEs in the Polish process manufacturing sector, March 2010
34.Basic data on computer equipment in SMEs in the Polish discrete manufacturing sector, March 2010
35.Basic data on computer equipment in SMEs in the Polish transport sector, March 2010
36.Basic data on computer equipment in SMEs in the Polish HoReCa sector, March 2010
37.Basic data on computer equipment in SMEs in the Polish utilities sector, March 2010
38.Basic data on computer equipment in SMEs in the Polish financial sector, March 2010
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