North American Self-Service Kiosks Market Study

Date: August 21, 2012
Pages: 43
Price:
US$ 995.00
Publisher: IHL Consulting Group
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: N79E55E96B5EN
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North American Self-Service Kiosks Market Study
Transactions at Self-Service Kiosks are growing better than 7% per year in North America with transactions expected to grow past $1.0 Trillion per year through the devices by 2014. This study looks at arguably one of the more dynamic yet most difficult areas to define in the IT sector - namely Self-Service Kiosks. Key to any review of Kiosks is a definition of what types of kiosks that are included. In this study we ventured beyond retail in the breadth of our discussion, but focused only on those devices where payment is currently or soon to be taken. As a result, we came up with the following 6 categories:

Self-Checkout Systems - Computerized systems that allow shoppers to purchase tangible products unassisted in a retail setting.

Ticketing Kiosks - Those found at airports, amusement parks, bus terminals, parking, movie theaters and subway/train stations that enable a customer to purchase a ticket for a ride or attraction. These are different from the third category "Check-In" kiosks in that they are the first-contact in the transaction.

Check-In Kiosks - These are kiosks that confirm previous payment. These are quite common in lodging and travel settings.

Food Ordering Kiosks - These are devices that allow either fast food or casual dining customers to place their orders and make payment without input from employees who are then redeployed to order fulfillment.

Postal Kiosks - These are the new kiosks installed in the US Postal Locations to handle the mailing of letters/packages.

Other Retail Kiosks - This group consists of a wide variety of transaction kiosks that may be found in retail and hospitality settings.
INTRODUCTION

Introduction
Self Service Kiosks Defined
Self Service Basics

1. CURRENT TRENDS/CHALLENGES IN KIOSK SYSTEMS

1.1 Shoppers Still Want Self Service Options
1.2 The Expanding Impact of Mobile
1.3 No News is Good News for Self Checkout?
1.4 The Death Knell for DVD Rental and Airline Check in Kiosks was Premature12
1.5 Virtual Stores
1.6 Big Boys Have Entered the Fray
1.7 Gesture Based Technology and Augmented Reality
1.8 Where is the Line of Demarcation?
1.9 Security Concerns
1.10 Pay at the Table
1.11 The Technology is Great, But…
1.12 Open Thread

2. 2011 SELF SERVICE MARKET SHARE

2.1 Shipments by Device Type
2.2 Installed Base by Device Type
2.3 Estimated Kiosk Revenue Turn
2.4 Forecast Shipments
2.5 Forecast Installed Base
2.6 Forecast Revenue Turn

3. BEST PRACTICES IN SELF SERVICE KIOSK TYPES

3.1 Self Checkout Systems
3.2 Ticketing Kiosks
3.3 Check In Kiosks
3.4 Food Ordering Kiosks
3.5 Postal Kiosks
3.6 Other Retail Kiosks
3.7 Future Kiosks

4. REFERENCES

LIST OF FIGURES

Figure 1 – Overall Shipments by Device Type
Figure 2 – Overall Shipment Growth by Device Type
Figure 3 – Estimated Software Lifecycle
Figure 4 – Installed Base Growth by Device Type
Figure 5 – Estimated Kiosk Revenue Turn by Device Type
Figure 6 – Shipment Forecasts by Device Type
Figure 7 – Installed Base Forecasts by Device Type
Figure 8 – Revenue Turn Forecasts by Device Type
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