2013 ATLANTIC-ACM Global Wholesale Carrier Report Card

Date: May 1, 2013
Pages: 142
Price:
US$ 7,000.00
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Publisher: ATLANTIC-ACM
Report type: Strategic Report
Delivery: E-mail Delivery (PDF), Hard Copy Mail Delivery
ID: 28F32D85F9CEN
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2013 ATLANTIC-ACM Global Wholesale Carrier Report Card
ATLANTIC-ACM’s Global Wholesale Carrier Report Card is an industry-wide, survey-based study that allows global wholesale customers to provide feedback on multiple carriers, with a focus on global wholesale operations and products. The report features wholesale customers’ ratings that analyze carrier performance on an operational and product basis.

The 2013 edition of the report compiles data from 300 respondents and more than 1,400 individual carrier ratings. The resulting data provides carriers with an overview of strengths and weaknesses from the customers’ point of view, and allows them to directly compare their own performance to that of competitors.

WHO NEEDS THIS REPORT
  • International Providers
  • Wholesale Buyers and Providers
  • Competitive Telecom Service Providers
  • Wireless Telephone Companies
  • Internet Service Providers
  • Consultants
  • Financial Analysts
  • Investment Bankers
  • Investors
WHY YOU NEED THIS DATA
  • Back Your Market Entry or Investment Strategy
  • Support Product Development Plans
  • Study the Competition and Specific Competitors
  • Identify Investment Opportunities
  • Present Investors with Hard Industry Facts
  • Pursue Market Growth Areas
  • Compare Carrier Ratings Against Competitors
  • Gain Invaluable Data on Customer and Partner Preferences
  • Develop an Understanding of the Global Wholesale Space
ATLANTIC-ACM is a strategic consulting and customized research firm specializing in the U.S. and global telecommunications, e-commerce, telecom equipment and broadband service industries. ATLANTIC-ACM’s affiliates have offices in countries worldwide. Using proprietary databases and a portfolio of research, modeling, and decision-supporting methodologies, ATLANTIC-ACM assists clients in evaluating telecommunications and other networked communications opportunities for successful investment, market entry, and long-term planning.

In response to the highly competitive global wholesale market for both data and voice services, ATLANTIC-ACM conducted a survey of wholesale customers to identify the strengths and weaknesses of the large wholesale providers. The survey was conducted from October to December 2012 and yielded over 1,400 carrier ratings from 300 different customers.

Through the 2013 edition of the report, ATLANTIC-ACM hopes to help wholesale customers make informed choices about their underlying carrier, and to help investors better understand the providers. Most importantly, the report is geared to help carriers identify specific strengths and weaknesses as reported by their customers, which ultimately advises carriers on how to improve their own business models as well as better meet their wholesale customers’ business needs.
REPORT OVERVIEW AND METHODOLOGY

EXECUTIVE SUMMARY

TRENDS AND INFLUENCES DRIVING THE MARKET

Economic Volatility
Pressure on Voice
Booming Global Data
Data Center Connectivity

INTERNATIONAL TELECOM SIZING

Wholesale International Long Distance Circuit-Switched Voice Revenue Share 2010-2017
Global Mobile Subscribers 2001-2013e

RESPONDENT CHARACTERISTICS AND EXPECTATIONS

Geographic Origin
Respondent Presence and Influence
Respondent Business Size
International Transport Spend by Line Speed
Product Growth Expectations
Product Penetration
Dark Fiber Spending Patterns and Expected 12-Month Spending Change
IPX Network Readiness and Obstacles to Adoption
Drivers Behind IPX Strategy and Services Beneficiaries
Drivers of Purchase

CUSTOMER RATINGS: SUMMARY AND ANALYSIS

Customer Experience Touch Points and Product Definitions
Customer Experience Touch Point Averages 2011-2013
Customer Experience Touch Points Average by Primary Business Model
Customer Experience Touch Points Average and Ratings Distribution by Annual Spend
Comparative Operational Ratings Analysis 2009-2013

CARRIER RATINGS: CUSTOMER EXPERIENCE TOUCH POINTS

Brand
Sales Representatives
Provisioning
Network Performance
Billing
Customer Service

CARRIER RATINGS: GLOBAL PRODUCTS

Global Voice Products
Global Data Products

CARRIER CASE STUDIES

A. AT&T 82 M. PCCW
B. BICS 84 N. Sprint
C. BT 86 O. Tata
D. C&W Worldwide 88 P. TIS
E. Cogent 90 Q. Telefónica
F. Colt 92 R. TeliaSonera
G Deutsche Telekom 94 S. Verizon
H. iBasis 96 T. Year in Review: 1Q12
I. IDT 98 U. Year in Review: 2Q12
J. Inteliquent 100 V. Year in Review: 3Q12
K. Level 3 102 W. Year in Review: 4Q12
L. Orange

CONCLUSIONS

GLOSSARY

TABLE OF FIGURES

1. GDP Volumes by Quarter: European Union, Germany, UK, Portugal, Italy and Spain
2. Year-over-Year Growth by Index: FTSE100 vs. S&P500 vs. STOXX 50 vs. Hang Seng vs. STOXX 600.
3. Unemployment Rate of the Major Economic Powers
4. Major Milestones in LTE and Voice over LTE (VoLTE) Rollouts
5. Total Internet Users by Region: 2000 vs. 2012
6. 2012 Total Internet Penetration: By Region
7. Global Mobile Data Traffic by Device Type (TB per Month): 2012-2017
8. Wholesale International Long Distance Circuit-Switched Voice Revenue Share 2010-2017
9. Global Mobile Subscribers 2001-2013
10. Regional Respondent Potrait
11. Regions in which Respondents Purchase Global Wholesale Services
12 Respondent’s Influence in Purchase Decisions
13. Annual Telecom Spend
14. Number of Employees
15. International Transport Spend by Line Speed and Primary Business Model
16. Expected 12-Month Change in Spending* by Product: All Respondents by Grouping
17. Global Wholesale Product Penetration: All Respondents
18. Dark Fiber Spending Patterns & Expected 12-Month Spending Change: All Respondents
19. Network Readiness for IPX & Obstacles to IPX Adoption
20. Services to Benefit from IPX Strategy
21. Drivers Behind IPX Strategy
22. Drivers of Purchase: All Buyers
23 Global Wholesale Customer Experience Touch Points - Methodology
24. Global Wholesale Product Quality and Price Competitiveness - Methodology
25. 2011-2013 Customer Experience Touch Point Ratings: Individual Operations Across Industry
26. Customer Experience Touch Points Avg. by Primary Business Model
27. Customer Experience Touch Points Avg. by Region of Origin
28. Customer Experience Touch Points Avg. by Annual Spend
29. Customer Experience Touch Points Avg. Score Distribution by Annual Spend.
30. Operational Ratings Analysis (2009-2013): Total Operations vs. Sales Reps and Provisioning
31. Brand
32. Sales Representatives
33. Provisioning
34. Network Performance
35. Billing
36. Customer Service
37. Quality and Price Competitiveness Correlation
38. Overall Voice Quality
39. Overall Voice Price Competitiveness
40. Overall Voice Quality and Price Competitiveness
41. Global Voice Termination (Guaranteed) Quality
42. Global Voice Termination (Guaranteed) Price Competitiveness
43. Global Voice Termination (Guaranteed) Quality and Price Competitiveness
44. Global Voice Termination (Best Efforts) Quality
45. Global Voice Termination (Best Efforts) Price Competitiveness
46. Global Voice Termination (Best Efforts) Quality and Price Competitiveness
47. IP Voice Termination Quality
48. IP Voice Termination Price Competitiveness
49. IP Voice Termination Quality and Price Competitiveness
50. Overall Data Quality
51. Overall Data Price Competitiveness
52. Overall Data Quality and Price Competitiveness
53. Total DIA Quality
54. Total DIA Price Competitiveness
55. Total DIA Quality and Price Competitiveness
56. International Transport (w/ Ethernet) Quality
57. International Transport (w/ Ethernet) Price Competitiveness
58. International Transport (w/ Ethernet) Quality and Price Competitiveness
59. 2012 vs. 2013 Voice Quality Ratings: Large vs. Midsized/Small Carriers
60. 2012 vs. 2013 Proactive Sales Ratings: Large vs. Midsized/Small Carriers
61. 2013 Data Quality and Price Competitiveness Ratings by Carrier Size
62. 2013 Drivers of Purchase: All Buyers
63. Portion of Respondents Expecting to Grow Coming 12-Month Spend: By Select Product
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