Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2022

September 2017 | 103 pages | ID: G632DA99B56EN
QYResearch

Abstracts

This report studies the global Interactive Voice Response (IVR) market, analyzes and researches the Interactive Voice Response (IVR) development status and forecast in United States, EU, Japan, China, India and Southeast Asia.
This report focuses on the top players in global market, like

• inContact Inc.
• Nuance Communications, Inc.
• Genesys Telecommunication Laboratories, Inc.
• 8x8, Inc.
• AT&T Inc.
• Avaya Inc.
• Aspect Software Parent, Inc.
• 24/7 Customer, Inc.
• Verizon Communications Inc.
• Five9, Inc.
• Cisco Systems, Inc.
• Convergys Corporation
• West Corporation
• IVR Lab
• NewVoiceMedia
• Liveops, Inc.
• Ozonetel Communications Pvt. Ltd.
• Evolve Ip, LLC

Market segment by Regions/Countries, this report covers

• United States
• EU
• Japan
• China
• India
• Southeast Asia

Market segment by Type, Interactive Voice Response (IVR) can be split into

• Speech Based
• Touch-tone Based

Market segment by Application, Interactive Voice Response (IVR) can be split into

• BFSI
• Travel and Hospitality
• Pharma and Healthcare
• Telecommunications
• Others

If you have any special requirements, please let us know and we will offer you the report as you want.

Contents

Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2022

1 INDUSTRY OVERVIEW OF INTERACTIVE VOICE RESPONSE (IVR)

1.1 Interactive Voice Response (IVR) Market Overview
  1.1.1 Interactive Voice Response (IVR) Product Scope
  1.1.2 Market Status and Outlook
1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions
  1.2.1 United States
  1.2.2 EU
  1.2.3 Japan
  1.2.4 China
  1.2.5 India
  1.2.6 Southeast Asia
1.3 Interactive Voice Response (IVR) Market by Type
  1.3.1 Speech Based
  1.3.2 Touch-tone Based
1.4 Interactive Voice Response (IVR) Market by End Users/Application
  1.4.1 BFSI
  1.4.2 Travel and Hospitality
  1.4.3 Pharma and Healthcare
  1.4.4 Telecommunications
  1.4.5 Others

2 GLOBAL INTERACTIVE VOICE RESPONSE (IVR) COMPETITION ANALYSIS BY PLAYERS

2.1 Interactive Voice Response (IVR) Market Size (Value) by Players (2016 and 2017)
2.2 Competitive Status and Trend
  2.2.1 Market Concentration Rate
  2.2.2 Product/Service Differences
  2.2.3 New Entrants
  2.2.4 The Technology Trends in Future

3 COMPANY (TOP PLAYERS) PROFILES

3.1 inContact Inc.
  3.1.1 Company Profile
  3.1.2 Main Business/Business Overview
  3.1.3 Products, Services and Solutions
  3.1.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
  3.1.5 Recent Developments
3.2 Nuance Communications, Inc.
  3.2.1 Company Profile
  3.2.2 Main Business/Business Overview
  3.2.3 Products, Services and Solutions
  3.2.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
  3.2.5 Recent Developments
3.3 Genesys Telecommunication Laboratories, Inc.
  3.3.1 Company Profile
  3.3.2 Main Business/Business Overview
  3.3.3 Products, Services and Solutions
  3.3.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
  3.3.5 Recent Developments
3.4 8x8, Inc.
  3.4.1 Company Profile
  3.4.2 Main Business/Business Overview
  3.4.3 Products, Services and Solutions
  3.4.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
  3.4.5 Recent Developments
3.5 AT&T Inc.
  3.5.1 Company Profile
  3.5.2 Main Business/Business Overview
  3.5.3 Products, Services and Solutions
  3.5.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
  3.5.5 Recent Developments
3.6 Avaya Inc.
  3.6.1 Company Profile
  3.6.2 Main Business/Business Overview
  3.6.3 Products, Services and Solutions
  3.6.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
  3.6.5 Recent Developments
3.7 Aspect Software Parent, Inc.
  3.7.1 Company Profile
  3.7.2 Main Business/Business Overview
  3.7.3 Products, Services and Solutions
  3.7.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
  3.7.5 Recent Developments
3.8 24/7 Customer, Inc.
  3.8.1 Company Profile
  3.8.2 Main Business/Business Overview
  3.8.3 Products, Services and Solutions
  3.8.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
  3.8.5 Recent Developments
3.9 Verizon Communications Inc.
  3.9.1 Company Profile
  3.9.2 Main Business/Business Overview
  3.9.3 Products, Services and Solutions
  3.9.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
  3.9.5 Recent Developments
3.10 Five9, Inc.
  3.10.1 Company Profile
  3.10.2 Main Business/Business Overview
  3.10.3 Products, Services and Solutions
  3.10.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
  3.10.5 Recent Developments
3.11 Cisco Systems, Inc.
3.12 Convergys Corporation
3.13 West Corporation
3.14 IVR Lab
3.15 NewVoiceMedia
3.16 Liveops, Inc.
3.17 Ozonetel Communications Pvt. Ltd.
3.18 Evolve Ip, LLC

4 GLOBAL INTERACTIVE VOICE RESPONSE (IVR) MARKET SIZE BY TYPE AND APPLICATION (2012-2017)

4.1 Global Interactive Voice Response (IVR) Market Size by Type (2012-2017)
4.2 Global Interactive Voice Response (IVR) Market Size by Application (2012-2017)
4.3 Potential Application of Interactive Voice Response (IVR) in Future
4.4 Top Consumer/End Users of Interactive Voice Response (IVR)

5 UNITED STATES INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

5.1 United States Interactive Voice Response (IVR) Market Size (2012-2017)
5.2 United States Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

6 EU INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

6.1 EU Interactive Voice Response (IVR) Market Size (2012-2017)
6.2 EU Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

7 JAPAN INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

7.1 Japan Interactive Voice Response (IVR) Market Size (2012-2017)
7.2 Japan Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

8 CHINA INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

8.1 China Interactive Voice Response (IVR) Market Size (2012-2017)
8.2 China Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

9 INDIA INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

9.1 India Interactive Voice Response (IVR) Market Size (2012-2017)
9.2 India Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

10 SOUTHEAST ASIA INTERACTIVE VOICE RESPONSE (IVR) DEVELOPMENT STATUS AND OUTLOOK

10.1 Southeast Asia Interactive Voice Response (IVR) Market Size (2012-2017)
10.2 Southeast Asia Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

11 MARKET FORECAST BY REGIONS, TYPE AND APPLICATION (2017-2022)

11.1 Global Interactive Voice Response (IVR) Market Size (Value) by Regions (2017-2022)
  11.1.1 United States Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
  11.1.2 EU Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
  11.1.3 Japan Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
  11.1.4 China Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
  11.1.5 India Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
  11.1.6 Southeast Asia Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
11.2 Global Interactive Voice Response (IVR) Market Size (Value) by Type (2017-2022)
11.3 Global Interactive Voice Response (IVR) Market Size by Application (2017-2022)

12 INTERACTIVE VOICE RESPONSE (IVR) MARKET DYNAMICS

12.1 Interactive Voice Response (IVR) Market Opportunities
12.2 Interactive Voice Response (IVR) Challenge and Risk
  12.2.1 Competition from Opponents
  12.2.2 Downside Risks of Economy
12.3 Interactive Voice Response (IVR) Market Constraints and Threat
  12.3.1 Threat from Substitute
  12.3.2 Government Policy
  12.3.3 Technology Risks
12.4 Interactive Voice Response (IVR) Market Driving Force
  12.4.1 Growing Demand from Emerging Markets
  12.4.2 Potential Application

13 MARKET EFFECT FACTORS ANALYSIS

13.1 Technology Progress/Risk
  13.1.1 Substitutes
  13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
  13.3.1 Economic Fluctuations
  13.3.2 Other Risk Factors

14 RESEARCH FINDING/CONCLUSION

15 APPENDIX

Methodology
Analyst Introduction
Data Source


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List Of Tables

LIST OF TABLES AND FIGURES

Figure Interactive Voice Response (IVR) Product Scope
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) (2012-2017)
Table Global Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global Interactive Voice Response (IVR) Market Share by Regions in 2016
Figure United States Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure EU Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Japan Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure China Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure India Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global Interactive Voice Response (IVR) Market Share by Type in 2016
Figure Speech Based Market Size (Million USD) and Growth Rate (2012-2017)
Figure Touch-tone Based Market Size (Million USD) and Growth Rate (2012-2017)
Figure Global Interactive Voice Response (IVR) Market Share by Application in 2016
Table Key Downstream Customer in BFSI
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in BFSI (2012-2017)
Table Key Downstream Customer in Travel and Hospitality
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Travel and Hospitality (2012-2017)
Table Key Downstream Customer in Pharma and Healthcare
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Pharma and Healthcare (2012-2017)
Table Key Downstream Customer in Telecommunications
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Telecommunications (2012-2017)
Table Key Downstream Customer in Others
Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Others (2012-2017)
Table Interactive Voice Response (IVR) Market Size (Million USD) by Players (2016 and 2017)
Figure Interactive Voice Response (IVR) Market Size Share by Players in 2016
Figure Interactive Voice Response (IVR) Market Size Share by Players in 2017
Table inContact Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of inContact Inc. (2012-2017)
Figure inContact Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Nuance Communications, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Nuance Communications, Inc. (2012-2017)
Figure Nuance Communications, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Genesys Telecommunication Laboratories, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Genesys Telecommunication Laboratories, Inc. (2012-2017)
Figure Genesys Telecommunication Laboratories, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table 8x8, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of 8x8, Inc. (2012-2017)
Figure 8x8, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table AT&T Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of AT&T Inc. (2012-2017)
Figure AT&T Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Avaya Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Avaya Inc. (2012-2017)
Figure Avaya Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Aspect Software Parent, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Aspect Software Parent, Inc. (2012-2017)
Figure Aspect Software Parent, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table 24/7 Customer, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of 24/7 Customer, Inc. (2012-2017)
Figure 24/7 Customer, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Verizon Communications Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Verizon Communications Inc. (2012-2017)
Figure Verizon Communications Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Five9, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Five9, Inc. (2012-2017)
Figure Five9, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Cisco Systems, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Cisco Systems, Inc. (2012-2017)
Figure Cisco Systems, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Convergys Corporation Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Convergys Corporation (2012-2017)
Figure Convergys Corporation Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table West Corporation Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of West Corporation (2012-2017)
Figure West Corporation Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table IVR Lab Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of IVR Lab (2012-2017)
Figure IVR Lab Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table NewVoiceMedia Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of NewVoiceMedia (2012-2017)
Figure NewVoiceMedia Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Liveops, Inc. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Liveops, Inc. (2012-2017)
Figure Liveops, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Ozonetel Communications Pvt. Ltd. Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Ozonetel Communications Pvt. Ltd. (2012-2017)
Figure Ozonetel Communications Pvt. Ltd. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Evolve Ip, LLC Basic Information List
Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Evolve Ip, LLC (2012-2017)
Figure Evolve Ip, LLC Interactive Voice Response (IVR) Business Revenue Market Share in 2016
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Type (2012-2017)
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2012
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2013
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2014
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2015
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2016
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2017
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Application (2012-2017)
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2012
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2013
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2014
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2015
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2016
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2017
Table Top Consumer/End Users of Interactive Voice Response (IVR)
Figure United States Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table United States Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
Figure United States Interactive Voice Response (IVR) Market Size Share by Players in 2016
Figure United States Interactive Voice Response (IVR) Market Size Share by Players in 2017
Figure EU Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table EU Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
Figure EU Interactive Voice Response (IVR) Market Size Share by Players in 2016
Figure EU Interactive Voice Response (IVR) Market Size Share by Players in 2017
Figure Japan Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Japan Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
Figure Japan Interactive Voice Response (IVR) Market Size Share by Players in 2016
Figure Japan Interactive Voice Response (IVR) Market Size Share by Players in 2017
Figure China Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table China Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
Figure China Interactive Voice Response (IVR) Market Size Share by Players in 2016
Figure China Interactive Voice Response (IVR) Market Size Share by Players in 2017
Figure India Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table India Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
Figure India Interactive Voice Response (IVR) Market Size Share by Players in 2016
Figure India Interactive Voice Response (IVR) Market Size Share by Players in 2017
Figure Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Players in 2016
Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Players in 2017
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Regions (2017-2022)
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Regions (2017-2022)
Figure Global Interactive Voice Response (IVR) Market Size Share by Regions in 2017
Figure Global Interactive Voice Response (IVR) Market Size Share by Regions in 2022
Figure United States Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
Figure EU Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
Figure Japan Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
Figure China Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
Figure India Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
Figure Southeast Asia Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Type (2017-2022)
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2017
Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2022
Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Application (2017-2022)
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2017
Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2022