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2015-2027 Global Backoffice Workforce Management Industry Market Research Report, Segment by Player, Type, Application, Marketing Channel, and Region

May 2020 | 104 pages | ID: 244AAFBE7799EN
Maia Research

US$ 3,460.00

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The worldwide market for Backoffice Workforce Management is estimated to grow at a CAGR of roughly X.X% in the next 8 years, and will reach X.X million US$ in 2027, from X.X million US$ in 2020.

The report covers market size status and forecast, value chain analysis, market segmentation of Top countries in Major Regions, such as North America, Europe, Asia-Pacific, Latin America and Middle East & Africa, by type, application and marketing channel. In addition, the report focuses on the driving factors, restraints, opportunities and PEST analysis of major regions.

Major Companies Covered
NICE
Cicero Inc.
Calabrio
Aspect Software
Genesys
Intradiem
ActoiveOps Limited
Teleopti
TrackTik
Monet Software
Verint System Inc.

Major Types Covered
Operation Visualizer
Performance Management
Back-Office Optimization
Robotic Process Automation
Desktop & Process Analytics
Others

Major Applications Covered
IT & Telecommunication
BFSI
Retail & E-commerce
Transportation
Government
Others

Top Countries Data Covered in This Report
United States
Canada
Germany
UK
France
Italy
Spain
Russia
Netherlands
Turkey
Switzerland
Sweden
Poland
Belgium
China
Japan
South Korea
Australia
India
Taiwan
Indonesia
Thailand
Philippines
Malaysia
Brazil
Mexico
Argentina
Columbia
Chile
Saudi Arabia
UAE
Egypt
Nigeria
South Africa

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2027
1 INTRODUCTION

1.1 Objective of the Study
1.2 Definition of the Market
1.3 Market Scope
  1.3.1 Market Segment by Type, Application and Marketing Channel
  1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa)
1.4 Years Considered for the Study (2015-2027)
1.5 Currency Considered (U.S. Dollar)
1.6 Stakeholders

2 KEY FINDINGS OF THE STUDY

3 MARKET DYNAMICS

3.1 Driving Factors for this Market
3.2 Factors Challenging the Market
3.3 Opportunities of the Global Backoffice Workforce Management Market (Regions, Growing/Emerging Downstream Market Analysis)
3.4 Technological and Market Developments in the Backoffice Workforce Management Market
3.5 Industry News by Region
3.6 Regulatory Scenario by Region/Country
3.7 Market Investment Scenario Strategic Recommendations Analysis

4 VALUE CHAIN OF THE BACKOFFICE WORKFORCE MANAGEMENT MARKET

4.1 Value Chain Status
4.2 Upstream Raw Material Analysis
4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
4.4 Distributors/Traders
4.5 Downstream Major Customer Analysis (by Region)

5 GLOBAL BACKOFFICE WORKFORCE MANAGEMENT MARKET-SEGMENTATION BY TYPE

5.1 Operation Visualizer
5.2 Performance Management
5.3 Back-Office Optimization
5.4 Robotic Process Automation
5.5 Desktop & Process Analytics
5.6 Others

6 GLOBAL BACKOFFICE WORKFORCE MANAGEMENT MARKET-SEGMENTATION BY APPLICATION

6.1 IT & Telecommunication
6.2 BFSI
6.3 Retail & E-commerce
6.4 Transportation
6.5 Government
6.6 Others

7 GLOBAL BACKOFFICE WORKFORCE MANAGEMENT MARKET-SEGMENTATION BY MARKETING CHANNEL

7.1 Traditional Marketing Channel (Offline)
7.2 Online Channel

8 COMPETITIVE INTELLIGENCE – COMPANY PROFILES

8.1 NICE
  8.1.1 NICE Profile
  8.1.2 NICE Sales, Growth Rate and Global Market Share from 2015-2020
  8.1.3 NICE Product/Solution Launches and Enhancements Analysis
  8.1.4 NICE Business Overview/Recent Development/Acquisitions
8.2 Cicero Inc.
  8.2.1 Cicero Inc. Profile
  8.2.2 Cicero Inc. Sales, Growth Rate and Global Market Share from 2015-2020
  8.2.3 Cicero Inc. Product/Solution Launches and Enhancements Analysis
  8.2.4 Cicero Inc. Business Overview/Recent Development/Acquisitions
8.3 Calabrio
  8.3.1 Calabrio Profile
  8.3.2 Calabrio Sales, Growth Rate and Global Market Share from 2015-2020
  8.3.3 Calabrio Product/Solution Launches and Enhancements Analysis
  8.3.4 Calabrio Business Overview/Recent Development/Acquisitions
8.4 Aspect Software
  8.4.1 Aspect Software Profile
  8.4.2 Aspect Software Sales, Growth Rate and Global Market Share from 2015-2020
  8.4.3 Aspect Software Product/Solution Launches and Enhancements Analysis
  8.4.4 Aspect Software Business Overview/Recent Development/Acquisitions
8.5 Genesys
  8.5.1 Genesys Profile
  8.5.2 Genesys Sales, Growth Rate and Global Market Share from 2015-2020
  8.5.3 Genesys Product/Solution Launches and Enhancements Analysis
  8.5.4 Genesys Business Overview/Recent Development/Acquisitions
8.6 Intradiem
  8.6.1 Intradiem Profile
  8.6.2 Intradiem Sales, Growth Rate and Global Market Share from 2015-2020
  8.6.3 Intradiem Product/Solution Launches and Enhancements Analysis
  8.6.4 Intradiem Business Overview/Recent Development/Acquisitions
8.7 ActoiveOps Limited
  8.7.1 ActoiveOps Limited Profile
  8.7.2 ActoiveOps Limited Sales, Growth Rate and Global Market Share from 2015-2020
  8.7.3 ActoiveOps Limited Product/Solution Launches and Enhancements Analysis
  8.7.4 ActoiveOps Limited Business Overview/Recent Development/Acquisitions
8.8 Teleopti
  8.8.1 Teleopti Profile
  8.8.2 Teleopti Sales, Growth Rate and Global Market Share from 2015-2020
  8.8.3 Teleopti Product/Solution Launches and Enhancements Analysis
  8.8.4 Teleopti Business Overview/Recent Development/Acquisitions
8.9 TrackTik
  8.9.1 TrackTik Profile
  8.9.2 TrackTik Sales, Growth Rate and Global Market Share from 2015-2020
  8.9.3 TrackTik Product/Solution Launches and Enhancements Analysis
  8.9.4 TrackTik Business Overview/Recent Development/Acquisitions
8.10 Monet Software
  8.10.1 Monet Software Profile
  8.10.2 Monet Software Sales, Growth Rate and Global Market Share from 2015-2020
  8.10.3 Monet Software Product/Solution Launches and Enhancements Analysis
  8.10.4 Monet Software Business Overview/Recent Development/Acquisitions
8.11 Verint System Inc.
  8.11.1 Verint System Inc. Profile
  8.11.2 Verint System Inc. Sales, Growth Rate and Global Market Share from 2015-2020
  8.11.3 Verint System Inc. Product/Solution Launches and Enhancements Analysis
  8.11.4 Verint System Inc. Business Overview/Recent Development/Acquisitions

9 GLOBAL BACKOFFICE WORKFORCE MANAGEMENT MARKET-SEGMENTATION BY GEOGRAPHY

10 NORTH AMERICA

10.1 North America Backoffice Workforce Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
10.2 North America Backoffice Workforce Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
10.3 North America Backoffice Workforce Management Production Analysis from 2015-2020
10.4 North America Backoffice Workforce Management Consumption Analysis from 2015-2020
10.5 North America Backoffice Workforce Management Import and Export from 2015-2020
10.6 North America Backoffice Workforce Management Value, Production and Market Share by Type (2015-2020)
10.7 North America Backoffice Workforce Management Consumption, Value and Market Share by Application (2015-2020)
10.8 North America Backoffice Workforce Management by Country (United States, Canada)
  10.8.1 North America Backoffice Workforce Management Sales by Country (2015-2020)
  10.8.2 North America Backoffice Workforce Management Consumption Value by Country (2015-2020)
10.9 North America Backoffice Workforce Management Market PEST Analysis

11 EUROPE

11.1 Europe Backoffice Workforce Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
11.2 Europe Backoffice Workforce Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
11.3 Europe Backoffice Workforce Management Production Analysis from 2015-2020
11.4 Europe Backoffice Workforce Management Consumption Analysis from 2015-2020
11.5 Europe Backoffice Workforce Management Import and Export from 2015-2020
11.6 Europe Backoffice Workforce Management Value, Production and Market Share by Type (2015-2020)
11.7 Europe Backoffice Workforce Management Consumption, Value and Market Share by Application (2015-2020)
11.8 Europe Backoffice Workforce Management by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium)
  11.8.1 Europe Backoffice Workforce Management Sales by Country (2015-2020)
  11.8.2 Europe Backoffice Workforce Management Consumption Value by Country (2015-2020)
11.9 Europe Backoffice Workforce Management Market PEST Analysis

12 ASIA-PACIFIC

12.1 Asia-Pacific Backoffice Workforce Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
12.2 Asia-Pacific Backoffice Workforce Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
12.3 Asia-Pacific Backoffice Workforce Management Production Analysis from 2015-2020
12.4 Asia-Pacific Backoffice Workforce Management Consumption Analysis from 2015-2020
12.5 Asia-Pacific Backoffice Workforce Management Import and Export from 2015-2020
12.6 Asia-Pacific Backoffice Workforce Management Value, Production and Market Share by Type (2015-2020)
12.7 Asia-Pacific Backoffice Workforce Management Consumption, Value and Market Share by Application (2015-2020)
12.8 Asia-Pacific Backoffice Workforce Management by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia)
  12.8.1 Asia-Pacific Backoffice Workforce Management Sales by Country (2015-2020)
  12.8.2 Asia-Pacific Backoffice Workforce Management Consumption Value by Country (2015-2020)
12.9 Asia-Pacific Backoffice Workforce Management Market PEST Analysis

13 LATIN AMERICA

13.1 Latin America Backoffice Workforce Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
13.2 Latin America Backoffice Workforce Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
13.3 Latin America Backoffice Workforce Management Production Analysis from 2015-2020
13.4 Latin America Backoffice Workforce Management Consumption Analysis from 2015-2020
13.5 Latin America Backoffice Workforce Management Import and Export from 2015-2020
13.6 Latin America Backoffice Workforce Management Value, Production and Market Share by Type (2015-2020)
13.7 Latin America Backoffice Workforce Management Consumption, Value and Market Share by Application (2015-2020)
13.8 Latin America Backoffice Workforce Management by Country (Brazil, Mexico, Argentina, Columbia, Chile)
  13.8.1 Latin America Backoffice Workforce Management Sales by Country (2015-2020)
  13.8.2 Latin America Backoffice Workforce Management Consumption Value by Country (2015-2020)
13.9 Latin America Backoffice Workforce Management Market PEST Analysis

14 MIDDLE EAST & AFRICA

14.1 Middle East & Africa Backoffice Workforce Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
14.2 Middle East & Africa Backoffice Workforce Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
14.3 Middle East & Africa Backoffice Workforce Management Production Analysis from 2015-2020
14.4 Middle East & Africa Backoffice Workforce Management Consumption Analysis from 2015-2020
14.5 Middle East & Africa Backoffice Workforce Management Import and Export from 2015-2020
14.6 Middle East & Africa Backoffice Workforce Management Value, Production and Market Share by Type (2015-2020)
14.7 Middle East & Africa Backoffice Workforce Management Consumption, Value and Market Share by Application (2015-2020)
14.8 Middle East & Africa Backoffice Workforce Management by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa)
  14.8.1 Middle East & Africa Backoffice Workforce Management Sales by Country (2015-2020)
  14.8.2 Middle East & Africa Backoffice Workforce Management Consumption Value by Country (2015-2020)
14.9 Middle East & Africa Backoffice Workforce Management Market PEST Analysis

15 FUTURE FORECAST OF THE GLOBAL BACKOFFICE WORKFORCE MANAGEMENT MARKET FROM 2020-2027

15.1 Future Forecast of the Global Backoffice Workforce Management Market from 2020-2027 Segment by Region
15.2 Global Backoffice Workforce Management Production and Growth Rate Forecast by Type (2020-2027)
15.3 Global Backoffice Workforce Management Consumption and Growth Rate Forecast by Application (2020-2027)

16 APPENDIX

16.1 Methodology
16.2 Research Data Source
LIST OF TABLES AND FIGURES

Global Backoffice Workforce Management Market Value ($) and Growth Rate of Backoffice Workforce Management from 2015-2027
Global Backoffice Workforce Management Production and Growth Rate Segment by Product Type from 2015-2027
Global Backoffice Workforce Management Consumption and Growth Rate Segment by Application from 2015-2027
Figure Backoffice Workforce Management Picture
Table Product Specifications of Backoffice Workforce Management
Table Driving Factors for this Market
Table Industry News of Backoffice Workforce Management Market
Figure Value Chain Status of Backoffice Workforce Management
Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
Table Distributors/Traders
Table Downstream Major Customer Analysis (by Region, by Preference)
Table Global Backoffice Workforce Management Production and Growth Rate Segment by Product Type from 2015-2020
Table Global Backoffice Workforce Management Value ($) and Growth Rate Segment by Product Type from 2015-2020
Figure Operation Visualizer of Backoffice Workforce Management
Figure Performance Management of Backoffice Workforce Management
Figure Back-Office Optimization of Backoffice Workforce Management
Figure Robotic Process Automation of Backoffice Workforce Management
Figure Desktop & Process Analytics of Backoffice Workforce Management
Figure Others of Backoffice Workforce Management
Table Global Backoffice Workforce Management Consumption and Growth Rate Segment by Application from 2015-2020
Table Global Backoffice Workforce Management Value ($) and Growth Rate Segment by Application from 2015-2020
Figure IT & Telecommunication of Backoffice Workforce Management
Figure BFSI of Backoffice Workforce Management
Figure Retail & E-commerce of Backoffice Workforce Management
Figure Transportation of Backoffice Workforce Management
Figure Government of Backoffice Workforce Management
Figure Others of Backoffice Workforce Management
Table Global Backoffice Workforce Management Consumption and Growth Rate Segment by Marketing Channel from 2015-2020
Table Global Backoffice Workforce Management Value ($) and Growth Rate Segment by Marketing Channel from 2015-2020
Figure Traditional Marketing Channel (Offline) of Backoffice Workforce Management
Figure Online Channel of Backoffice Workforce Management
Table NICE Profile (Company Name, Plants Distribution, Sales Region)
Figure NICE Sales and Growth Rate from 2015-2020
Figure NICE Revenue ($) and Global Market Share from 2015-2020
Table NICE Backoffice Workforce Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Cicero Inc. Profile (Company Name, Plants Distribution, Sales Region)
Figure Cicero Inc. Sales and Growth Rate from 2015-2020
Figure Cicero Inc. Revenue ($) and Global Market Share from 2015-2020
Table Cicero Inc. Backoffice Workforce Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Calabrio Profile (Company Name, Plants Distribution, Sales Region)
Figure Calabrio Sales and Growth Rate from 2015-2020
Figure Calabrio Revenue ($) and Global Market Share from 2015-2020
Table Calabrio Backoffice Workforce Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Aspect Software Profile (Company Name, Plants Distribution, Sales Region)
Figure Aspect Software Sales and Growth Rate from 2015-2020
Figure Aspect Software Revenue ($) and Global Market Share from 2015-2020
Table Aspect Software Backoffice Workforce Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Genesys Profile (Company Name, Plants Distribution, Sales Region)
Figure Genesys Sales and Growth Rate from 2015-2020
Figure Genesys Revenue ($) and Global Market Share from 2015-2020
Table Genesys Backoffice Workforce Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Intradiem Profile (Company Name, Plants Distribution, Sales Region)
Figure Intradiem Sales and Growth Rate from 2015-2020
Figure Intradiem Revenue ($) and Global Market Share from 2015-2020
Table Intradiem Backoffice Workforce Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table ActoiveOps Limited Profile (Company Name, Plants Distribution, Sales Region)
Figure ActoiveOps Limited Sales and Growth Rate from 2015-2020
Figure ActoiveOps Limited Revenue ($) and Global Market Share from 2015-2020
Table ActoiveOps Limited Backoffice Workforce Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Teleopti Profile (Company Name, Plants Distribution, Sales Region)
Figure Teleopti Sales and Growth Rate from 2015-2020
Figure Teleopti Revenue ($) and Global Market Share from 2015-2020
Table Teleopti Backoffice Workforce Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table TrackTik Profile (Company Name, Plants Distribution, Sales Region)
Figure TrackTik Sales and Growth Rate from 2015-2020
Figure TrackTik Revenue ($) and Global Market Share from 2015-2020
Table TrackTik Backoffice Workforce Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Monet Software Profile (Company Name, Plants Distribution, Sales Region)
Figure Monet Software Sales and Growth Rate from 2015-2020
Figure Monet Software Revenue ($) and Global Market Share from 2015-2020
Table Monet Software Backoffice Workforce Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Verint System Inc. Profile (Company Name, Plants Distribution, Sales Region)
Figure Verint System Inc. Sales and Growth Rate from 2015-2020
Figure Verint System Inc. Revenue ($) and Global Market Share from 2015-2020
Table Verint System Inc. Backoffice Workforce Management Sales, Price, Revenue, Gross Margin (2015-2020)
Table Global Backoffice Workforce Management Production Value ($) by Region from 2015-2020
Table Global Backoffice Workforce Management Production Value Share by Region from 2015-2020
Table Global Backoffice Workforce Management Production by Region from 2015-2020
Table Global Backoffice Workforce Management Consumption Value ($) by Region from 2015-2020
Table Global Backoffice Workforce Management Consumption by Region from 2015-2020
Table North America Backoffice Workforce Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table North America Backoffice Workforce Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table North America Backoffice Workforce Management Import and Export from 2015-2020
Table North America Backoffice Workforce Management Value ($) by Type (2015-2020)
Table North America Backoffice Workforce Management Production by Type (2015-2020)
Table North America Backoffice Workforce Management Consumption by Application (2015-2020)
Table North America Backoffice Workforce Management Consumption by Country (2015-2020)
Table North America Backoffice Workforce Management Consumption Value ($) by Country (2015-2020)
Figure North America Backoffice Workforce Management Market PEST Analysis
Table Europe Backoffice Workforce Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Europe Backoffice Workforce Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Europe Backoffice Workforce Management Import and Export from 2015-2020
Table Europe Backoffice Workforce Management Value ($) by Type (2015-2020)
Table Europe Backoffice Workforce Management Production by Type (2015-2020)
Table Europe Backoffice Workforce Management Consumption by Application (2015-2020)
Table Europe Backoffice Workforce Management Consumption by Country (2015-2020)
Table Europe Backoffice Workforce Management Consumption Value ($) by Country (2015-2020)
Figure Europe Backoffice Workforce Management Market PEST Analysis
Table Asia-Pacific Backoffice Workforce Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Asia-Pacific Backoffice Workforce Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Asia-Pacific Backoffice Workforce Management Import and Export from 2015-2020
Table Asia-Pacific Backoffice Workforce Management Value ($) by Type (2015-2020)
Table Asia-Pacific Backoffice Workforce Management Production by Type (2015-2020)
Table Asia-Pacific Backoffice Workforce Management Consumption by Application (2015-2020)
Table Asia-Pacific Backoffice Workforce Management Consumption by Country (2015-2020)
Table Asia-Pacific Backoffice Workforce Management Consumption Value ($) by Country (2015-2020)
Figure Asia-Pacific Backoffice Workforce Management Market PEST Analysis
Table Latin America Backoffice Workforce Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Latin America Backoffice Workforce Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Latin America Backoffice Workforce Management Import and Export from 2015-2020
Table Latin America Backoffice Workforce Management Value ($) by Type (2015-2020)
Table Latin America Backoffice Workforce Management Production by Type (2015-2020)
Table Latin America Backoffice Workforce Management Consumption by Application (2015-2020)
Table Latin America Backoffice Workforce Management Consumption by Country (2015-2020)
Table Latin America Backoffice Workforce Management Consumption Value ($) by Country (2015-2020)
Figure Latin America Backoffice Workforce Management Market PEST Analysis
Table Middle East & Africa Backoffice Workforce Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Middle East & Africa Backoffice Workforce Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Middle East & Africa Backoffice Workforce Management Import and Export from 2015-2020
Table Middle East & Africa Backoffice Workforce Management Value ($) by Type (2015-2020)
Table Middle East & Africa Backoffice Workforce Management Production by Type (2015-2020)
Table Middle East & Africa Backoffice Workforce Management Consumption by Application (2015-2020)
Table Middle East & Africa Backoffice Workforce Management Consumption by Country (2015-2020)
Table Middle East & Africa Backoffice Workforce Management Consumption Value ($) by Country (2015-2020)
Figure Middle East & Africa Backoffice Workforce Management Market PEST Analysis
Table Global Backoffice Workforce Management Value ($) and Growth Rate Forecast by Region (2020-2027)
Table Global Backoffice Workforce Management Production and Growth Rate Forecast by Region (2020-2027)
Table Global Backoffice Workforce Management Consumption and Growth Rate Forecast by Region (2020-2027)
Table Global Backoffice Workforce Management Production and Growth Rate Forecast by Type (2020-2027)
Table Global Backoffice Workforce Management Consumption and Growth Rate Forecast by Application (2020-2027)


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