Contact Centre Markets and Technologies Forecast in the UK to 201308 Dec 2010 • by Natalie Aster
London – “Contact centers in the UK spent $160 million on switch-dependent software technology in 2007. The spending is expected to grow at a CAGR of 5.2% over the 2008–2013 period, to reach $213.7 million in 2013.”
The report “Contact Centre Markets and Technologies Forecast in the UK to 2013” by Ovum provides an insight into spending on core contact center technologies in the UK. It forecasts the spending by technology, sizeband, and industry vertical from 2008 to 2013. The market numbers are for the sale of contact center software and proprietary hardware and include both license and maintenance fees.
Contact Centre Markets and Technologies Forecast in the UK to 2013
Published: March 2009
Price: US$ 895.00
Report Sample Abstract:
In 2007, contact centers with more than 250 APs spent $47.8 million on switch-dependent software technology, which is anticipated to grow to $63.9 million by 2013. Spending on switch-dependent software technology by contact centers with 101–250 APs is expected to be $51 million in 2013.
Agent position by vertical in the UK, 2007-13(%)
In 2007, 549,168 contact centers in the UK were premise-based, while the remaining 23,179 were at hosted locations. Premise-based contact centers are expected to show a marginal decrease of 0.7%, to reach 530,941 by 2013.
More information can be found in the report “Contact Centre Markets and Technologies Forecast in the UK to 2013” by Ovum.
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