Knowledge Management in Financial Services Discussed in New Research Report by Timetric14 Mar 2013 • by Natalie Aster
Blending and using the company’s internal and external information and transforming it into actionable knowledge through technology is called KM. Knowledge can be either internal or external but the problem lies in capturing and managing it for the organization’s improvement. Information is scattered throughout an organization and it can be in the form of Microsoft Word or PDF documents, in hard copies and in the minds of employees.
Some of the most sophisticated KM strategies and practices have emerged in the insurance and reinsurance industries. Much of KM revolves around creating a learning environment, where smooth transversal of knowledge is the key to enhancing employee skills and sharing knowledge between individuals and groups. Customer relationship management (CRM) and data mining (DM) are dominant practices in the financial services industry.
According to the report “Knowledge Management (KM) in Financial Services” by Timetric, one of the primary roles of KM in companies globally is to help them improve the understanding of their resources, to determine where further investments should be placed to maximize the value of their intangible assets, and to learn how best to manage these resources for the future.
Knowledge Management (KM) in Financial Services
Published: October, 2012
Price: US$ 3,800.00
More information can be found in the report “Knowledge Management (KM) in Financial Services” by Timetric.
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