Customer Service in Credit Card Business Discussed in New Timetric Report Published at MarketPublishers.com
06 Jul 2012 • by Natalie Aster
LONDON – The need for providing acceptable customer service is obvious to any card business. Such a need is inherent in any organization hoping to be successful on a retail or consumer direct basis. Even manufacturing and supply organizations find that service is a substantial factor in their competitive positioning.
New market research report “Cards Customer Service - How to Achieve Excellence” elaborated by Timetric provides a methodical, bottom up approach to positioning a cards specific customer service operation. It examines the resources, both tangible and intangible, required to operate excellent customer service policies; reveals what service quality metrics should be measured, and how often; as well as looks at the use of customer service as a tool to increase profitability. The study also discusses how customer services will evolve in the future.
Report Details:
Title: Cards Customer Service - How to Achieve Excellence
Published: June, 2012
Pages: 153
Price: US$ 3,800.00
More new market research reports by the publisher can be found at Timetric page.
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