International Express Industry Examined in New Transport Intelligence Survey Published at

17 Feb 2012 • by Natalie Aster

LONDON – Which company offers the best dedicated customer services? Who offers the best prices, and which most reliability? Who has the strongest brand globally; in North America; Asia Pacific and Europe? How have express parcel rates changed over the past year? How are express parcel rates expected to change in the coming year? What are the most frequently used time sensitive options and how is this expected to change in the coming year? What are the key reasons for not using one of the ‘Big 4’ (i.e. UPS, FedEx, DHL and TNT) operators? Which value added services are the most commonly used? Answers to all these critical questions and many more can be found in the survey.

New survey “International Express Parcels Survey 2011” prepared by Transport Intelligence examines the growth prospects of the international express segment from the global, European, Middle Eastern, North American and Asian perspective. It provides an insight into the performance of the leading international express operators, as rated by their customers. The survey compares the level of importance placed on 11 key service attributes by shippers like security, reliability, customs clearance capabilities with the performance of the industry as a whole, and the ‘Big 4’ carriers individually.

The survey also provides insight from 134 executives of express companies on the following:

  • geographies in which they experienced greater than average growth; 
  • most popular geographical markets for expansion in the past year; 
  • which markets their companies were expanding into; 
  • which vertical sectors represented the greatest opportunities.

Overall, 526 individuals took part in the survey: 390 from the demand side (including manufacturers, retailers, logistics companies, banks, the public sector, etc.) and 136 from the express industry itself.

Report Details:

International Express Parcels Survey 2011
Published: February, 2011
Pages: 87
Price: US$ 1.850,00

More new studies by the publisher can be found at Transport Intelligence page.


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