Xerox Services – company analysis
In February 2010, Xerox completed the acquisition of IT service provider Affiliated Computer Services (ACS) for $6.4 billion. The deal boosted Xerox’s annual services revenues from $3.5 billion to an estimated $10.0 billion, and established the company as one of the world’s largest IT service vendors. This company analysis provides an overview of Xerox’s enlarged services operation, analyzes the company’s strategy for expanding this side of its business, and illustrates where ACS’s business process outsourcing (BPO) and IT outsourcing capabilities fit into the Xerox services portfolio.
SUMMARY
Impact
Ovum view
MARKET AND STRATEGY ANALYSIS
Competitive environment
Strategic vision and objectives
Strategy execution
COMPANY PROFILE SUMMARY
Milestones
Service lines
Document outsourcing
Business process outsourcing
IT outsourcing
Financial analysis
Segment analysis
Financial outlook
APPENDIX
Further reading
Methodology
Impact
Ovum view
MARKET AND STRATEGY ANALYSIS
Competitive environment
Strategic vision and objectives
Strategy execution
COMPANY PROFILE SUMMARY
Milestones
Service lines
Document outsourcing
Business process outsourcing
IT outsourcing
Financial analysis
Segment analysis
Financial outlook
APPENDIX
Further reading
Methodology
LIST OF TABLES
Table 1: ACS key financial indicators, fiscal year ended 30 June 2009
Table 2: Xerox Services key financial indicators 1H09, ended 30 June 2010
Table 1: ACS key financial indicators, fiscal year ended 30 June 2009
Table 2: Xerox Services key financial indicators 1H09, ended 30 June 2010
LIST OF FIGURES
Figure 1: Xerox services revenues by business unit, 1H10
Figure 1: Xerox services revenues by business unit, 1H10
