Cherwell Software - Cherwell Service Management v.3.5
Introduction
Built from the ground up by experienced ITSM industry professionals, the solution provides comprehensive functionality through an intuitive and uncluttered interface, thus enabling even first-time users to derive productivity benefits. Notable aspects of Cherwell’s offering are its flexible delivery model, simple licensing structure, ease of use, customizability, and its intuitive design.
Features and benefits
Cherwell Service Management is applicable to organizations within all verticals and of all sizes.
The solutions can help to maximize IT service availability and improve IT-to-business alignment. Cherwell can also be readily configured to deliver external customer-facing support services.
Customers can choose how to consume the solution, with a choice in the financial model (lease or own), the deployment model (customer or Cherwell hosts the application and data), and the user experience (smart client or browser-based interfaces).
Your key questions answered
Built from the ground up by experienced ITSM industry professionals, the solution provides comprehensive functionality through an intuitive and uncluttered interface, thus enabling even first-time users to derive productivity benefits. Notable aspects of Cherwell’s offering are its flexible delivery model, simple licensing structure, ease of use, customizability, and its intuitive design.
Features and benefits
- Provides the core ITIL v3 processes out-of-the-box. Offers wizard-driven workflows which can be implemented by business users.
- Excellent support for customization and solution scope extension.
- A "One Step" feature that automates the execution of a series of repeated tasks.
- 11 ITIL processes are certified by PinkVERIFY. Cherwell Service Management is also certified by Serview for ITIL compliance.
- Priced for mid-market organizations.
Cherwell Service Management is applicable to organizations within all verticals and of all sizes.
The solutions can help to maximize IT service availability and improve IT-to-business alignment. Cherwell can also be readily configured to deliver external customer-facing support services.
Customers can choose how to consume the solution, with a choice in the financial model (lease or own), the deployment model (customer or Cherwell hosts the application and data), and the user experience (smart client or browser-based interfaces).
Your key questions answered
- Cherwell Service Management should be considered for any medium-to-large organization looking to introduce ITSM processes and/or supporting technology
- Cherwell Service Management is a vertical-agnostic offering that is appropriate for organizations across a wide range of industry sectors.
- The SaaS option for Cherwell Service Management can remove the burden of providing and supporting an IT-focused support solution internally.
- The SaaS option for Cherwell Service Management is also appropriate for smaller organizations and those starting out on the journey of ITIL adoption.
