Social CRM Software Market in North America 2011-2015

TechNavio's analysts forecast the Social CRM Software market in North America to grow at a CAGR of 29.5 percent over the period 2011-2015. One of the key factors contributing to this market growth is the need to effectively manage customer experiences. The Social CRM Software market in North America has also been witnessing the emergence of cloud-based applications. However, the complexity involved in effective adoption of the software could pose a challenge to the growth of this market.

TechNavio's report, the Social CRM Software Market in North America 2011-2015, has been prepared based on an in-depth analysis of the market with inputs from industry experts. The report focuses on North America; it also covers the Social CRM Software market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors dominating this market space include Jive Software Inc., Salesforce.com Inc., and Lithium Technologies Inc. Other vendors mentioned in the report: Attensity Corp., Telligent Systems, Microsoft Corp., Netsuite Inc., and SAP AG.

Key questions answered in this report:

• What will the market size be in 2015 and at what rate will it grow?
• What key trends is this market subject to?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the opportunities and threats faced by each of these key vendors?
• What are the strengths and weaknesses of each of these key vendors?

You can request one free hour of analyst time when you purchase this report. Details provided within the report.

Methodology

Research methodology is based on extensive primary and secondary research. Primary research includes in-depth interviews with industry experts, vendors, resellers and customers. Secondary research includes Technavio Platform, industry publications, company reports, news articles, analyst reports, trade associations and the data published by Government agencies.