Global Field Service Management (FSM) Market 2014-2018

Date: September 17, 2014
Pages: 70
Price:
US$ 2,500.00 US$ 2,000.00
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Publisher: Infiniti Research
Report type: Strategic Report
Delivery: E-mail Delivery (PDF), Hard Copy Mail Delivery
ID: GDB01CB8E8EEN
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Global Field Service Management (FSM) Market 2014-2018
ABOUT FIELD SERVICE MANAGEMENT

Field service management (FSM) software is used to remotely locate, track, and manage information regarding the teams of technicians sent by companies into the field for service processes. It offers organizations a number of benefits, including cost saving, improved employee productivity, and enhanced customer satisfaction. In addition, the increased management visibility in field operations enables enterprises to quickly recognize and address revenue-generating opportunities. FSM solutions are used for scheduling, allocating, and dispatching technicians for fieldwork. Moreover, they can help in proper scheduling or prioritizing the allotted work, help in matching technician skills, and reduce the problem-solving time.

TechNavio's analysts forecast the Global Field Service Management Market to grow at a CAGR of 12.33 percent over the period 2013-2018.

COVERED IN THIS REPORT

This report covers the present scenario and the growth prospects of the Global FSM market for the period 2014-2018. To calculate the market size, the report considers the revenue generated from the FSM solutions. The report also presents the vendor landscape and a corresponding detailed analysis of the major five vendors in the market. In addition, it discusses the major drivers that influence the growth of the market. It also outlines the challenges faced by vendors and the market at large, as well as the key trends emerging in the market.

The major end-user segments covers in the report are the following:
  • Manufacturing sector
  • Retail sector
  • Construction sector
  • IT sector
  • Telecom sector
KEY REGIONS
  • Americas
  • APAC
  • EMEA
KEY VENDORS
  • ClickSoftware Technologies
  • Oracle
  • PTC
  • SAP
  • TOA Technologies
OTHER PROMINENT VENDORS
  • Astea International
  • IFS Metrix
  • Infor
  • Retriever Communications
  • Service Max
  • ServicePower
  • Ventyx
  • Vertical Solutions
  • Wenn SoftInfor
MARKET DRIVER
  • Emergence of SaaS-based FSM Solutions
  • For a full, detailed list, view our report
MARKET CHALLENGE
  • High Cost of Implementation
  • For a full, detailed list, view our report
MARKET TREND
  • Emergence of Mobile FSM
  • For a full, detailed list, view our report
KEY QUESTIONS ANSWERED IN THIS REPORT
  • What will the market size be in 2018 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?
01. EXECUTIVE SUMMARY

02. LIST OF ABBREVIATIONS

03. SCOPE OF THE REPORT

03.1 Market Overview
03.2 Product Offerings

04. MARKET RESEARCH METHODOLOGY

04.1 Market Research Process
04.2 Research Methodology

05. INTRODUCTION

06. MARKET DESCRIPTION

06.1 Overview of FSM
06.2 Process of FSM
  06.2.1 Service Order Creation
  06.2.2 Verification
  06.2.3 Order Dispatch
  06.2.4 Execution
06.3 Deployment Options of FSM
  06.3.1 Cloud-based
  06.3.2 On-premises

07. MARKET LANDSCAPE

07.1 Market Overview
  07.1.1 Product Lifecycle of FSM
07.2 Market Size and Forecast
07.3 Five Forces Analysis

08. MARKET SEGMENTATION BY END-USERS

08.1 Global Field Service Management Market by End-user Segmentation 2013

09. GEOGRAPHICAL SEGMENTATION

09.1 Global Field Service Management Market by Geographical Segmentation 2013
09.2 Global Field Service Management Market by Geographical Segmentation 2013-2018
  09.2.1 FSM Market in the Americas
  09.2.2 FSM Market in the EMEA Region
  09.2.3 FSM Market in the APAC Region

10. MARKET ATTRACTIVENESS

10.1 Market Attractiveness by Geographical Segmentation

11. BUYING CRITERIA

12. MARKET GROWTH DRIVERS

13. DRIVERS AND THEIR IMPACT

14. MARKET CHALLENGES

15. IMPACT OF DRIVERS AND CHALLENGES

16. MARKET TRENDS

17. TRENDS AND THEIR IMPACT

18. VENDOR LANDSCAPE

18.1 Competitive Scenario
  18.1.1 Mergers and Acquisitions
18.2 Competitive Analysis
18.3 Other Prominent Vendors

19. KEY VENDOR ANALYSIS

19.1 ClickSoftware
  19.1.1 Business Overview
  19.1.2 Business Segmentation
  19.1.3 Key Information
  19.1.4 SWOT Analysis
19.2 Oracle
  19.2.1 Business Overview
  19.2.2 Business Segmentation
  19.2.3 Key Information
  19.2.4 SWOT Analysis
19.3 PTC
  19.3.1 Business Overview
  19.3.2 Business Segmentation
  19.3.3 Key Information
  19.3.4 SWOT Analysis
19.4 SAP AG
  19.4.1 Business Overview
  19.4.2 Business Segmentation
  19.4.3 Key Information
  19.4.4 SWOT Analysis
19.5 TOA Technologies
  19.5.1 Business Overview
  19.5.2 Products Offering
  19.5.3 Key Information
  19.5.4 SWOT Analysis

20. OTHER REPORTS IN THIS SERIES

LIST OF EXHIBITS

Exhibit 1: Market Research Methodology
Exhibit 2: Overview of FSM
Exhibit 3: Process of FSM
Exhibit 4: Deployment Options for FSM
Exhibit 5: Components of FSM market
Exhibit 6: Product Lifecycle of FSM
Exhibit 7: Global Field Service Management Market 2013-2018 (US$ billion)
Exhibit 8: Global Field Service Management Market by End-user Segmentation 2013
Exhibit 9: Global Field Service Management Market by Geographical Segmentation 2013
Exhibit 10: Global Field Service Management Market by Geographical Segmentation 2013-2018 (percentage)
Exhibit 11: Global Field Service Management Market by Geographical Segmentation 2013-2018 (US$ billion)
Exhibit 12: Market Attractiveness by Geographical Segmentation
Exhibit 13: List of Major Vendors in the Global Field Service Management Market 2013
Exhibit 14: ClickSoftware: Business Segmentation
Exhibit 15: Oracle Corp.: Business Segmentation
Exhibit 16: PTC: Business Segmentation
Exhibit 18: SAP AG: Business Segmentation
Exhibit 19: TOA Technologies: Products Offered

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