Information Technology Services: Market Research Report
The global outlook series on Information Technology Services provides a collection of statistical anecdotes, market briefs, and concise summaries of research findings.
The report offers a rudimentary overview of the industry, and details trends such as, the emergence of SaaS model, growing popularity of Green IT and cloud IT services, shift towards offshoring, and continued consolidation in the service provider market, among others.
Key insights are provided for IT service segments such as computer programming services, custom software development services, IT consulting services, IT education and training services, hardware maintenance services, IT support services, and IT outsourcing services.
The report identifies and discusses key regional markets, such as, the US, Japan, Europe , Asia-Pacific, Latin America and Middle East.
Also included is an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 529 major companies worldwide.
The report offers a rudimentary overview of the industry, and details trends such as, the emergence of SaaS model, growing popularity of Green IT and cloud IT services, shift towards offshoring, and continued consolidation in the service provider market, among others.
Key insights are provided for IT service segments such as computer programming services, custom software development services, IT consulting services, IT education and training services, hardware maintenance services, IT support services, and IT outsourcing services.
The report identifies and discusses key regional markets, such as, the US, Japan, Europe , Asia-Pacific, Latin America and Middle East.
Also included is an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 529 major companies worldwide.
1.GLOBAL MARKET OVERVIEW
Information Technology Services: A Prelude
Market Trail
Recovery in IT Services Spending
Current Scenario
A Glance at the Past
ICT Market Thrives in Emerging Markets
Evolution of SaaS Module
Cloud Computing - On Cloud Nine
Cloud Computing – The future of IT Sector
Implications of Cloud Technology on Services and Outsourcing Markets
Trends Driving Future of IT Industry
Globalization Influences IT Service Delivery
The Influence of Consumerization
Increased Usage of Virtualized Infrastructures
Growing Prominence of Server-Centric Approach
Rising Significance of Social Computing
Focus Shifts to Personalized Web Content
New Computing Technologies Make Presence in Enterprises
Advanced Business Analytics Find Acceptance
Growing Usage of Video-Enabled Processes
Other Major Trends
IT Aids Healthcare Market
All Hopes Pinned On Green IT Services
IT Professional Services Industry Banks on Global Sourcing Model for Growth
Global Outsourcing Trends
Shift Towards Offshoring
Quality of Service: A Crucible of Success
Perennial Shortage of Skilled Workforce Plagues the Industry
Industry Structure
Competitive Landscape
2.TECHNOLOGY/SERVICE OVERVIEW
Information Technology Services: A Definition
History and Evolution
Research and Technology
Types of IT Services
Computer Programming Services
Custom Software Development Services
Systems Development
IT Consulting Services
IT Education and Training Services
Hardware Maintenance Services
Computer Repair Services
Software Repair Services
Hardware Repair Services
Computer Peripheral Installations
Computer Peripherals
IT Support Services
(i) Systems Support
(ii) Desktop Services
(iii) Disaster Recovery
Business Continuity Plan
Disaster Recovery Strategies
Data Replication Technology
Custom Applications Used in Disaster Recovery Planning
Types of Disaster Recovery Teams
Disaster Management Team
Communications Team
Computer Recovery Team
System Recovery Team
Network Recovery Team
Storage Recovery Team
Application Recovery Team
Data Management Team
Vendor Contact Team
Damage Assessment and Salvage Team
Business Interface Team
Logistics Team
DR Services through Call Centers
IT Outsourcing Services
Types of Outsourcing
(i) Infrastructure-led Outsourcing
(ii) Application-led Outsourcing
(iii) Business Process Outsourcing (BPO)
Benefits of Outsourcing
Operational Skill
Medium for Shift
Cost Savings
Knowledge
Staffing Problems
Cost Streamlining
Commodification
Quality Improvement
Decreases Time to Market
Venture Capital
Contract
Risk Management
Issues Concerning Outsourcing
Public Viewpoint
Language Proficiency
Human Resources Turnover
Company Awareness
Outsourcers' Qualification Parameters
Productivity
Security
Fraud
3.STRATEGIC CORPORATE DEVELOPMENTS
4.PRODUCT/SERVICE LAUNCHES
A REGIONAL MARKET PERSPECTIVE
1.THE UNITED STATES
Market Overview
Healthcare IT Spending Recovers
Federal Spending to Drive IT Market
2.JAPAN
Overview
Cloud Computing-The Latest Buzz
3.EUROPE
Market Overview
IT Services Market by Segment
Trends & Issues
Outsourcing to Drive Growth in IT Services Market
SME Market – The New Horizon
Shortage of Skilled Professionals Leads to Subcontracting
Pricing Pressure
Rapid Development of Nearshore Providers
Growing Use of Open Source Software
Challenges in IT and Software Services Market
Western Europe IT Services Market – An Overview
Eastern Europe – A Promising Destination for IT Services
Demand for IT Services in Nordic Region
Growing Influence of Offshore Companies
Competitive Scenario
Growing Presence of Indian IT Services Providers in EU
3A.BELGIUM
Market Overview
Competitive Landscape
3B.CZECH REPUBLIC
IT Services Market - Overview
3C.DENMARK
3D.FRANCE
Market Overview
Outsourcing Services
Project Services
Competitive Landscape
3E.GERMANY
Market Overview
Outsourcing Services
Growing Demand for Cloud Computing
Competitive Landscape
3F.HUNGARY
Market Overview
IT Services Sector - Segment Review
IT Outsourcing Services
3G.ITALY
3H.THE NETHERLANDS
Market Overview
Competitive Landscape
3I.POLAND
3J.ROMANIA
3K.RUSSIA
Market Overview
Cloud Computing Gets Mixed Response
IT Outsourcing Gaining Ground
Competitive Landscape
3L.SPAIN
Market Overview
Competitive Landscape
3M.SWEDEN
3N.UKRAINE
3O.THE UNITED KINGDOM
Market Overview
Current and Future Trends
Decline in Public Sector Hurts IT Service Vendors
Government Offshoring Continues to Grow
SMEs to Drive IT Services Revenue
Competitive Landscape
4.ASIA-PACIFIC
Market Overview
Trends Affecting the IT Market Growth
Retail Small & Medium Scale Businesses to Increase IT Service Spending
4A.AUSTRALIA
Market Overview
IT Outsourcing Services Market
A Peek into Australian Outsourcing Industry
4B.CHINA
Market Overview
Hong Kong
4C.INDIA
Market Overview
IT Services Market – On the Road to Recovery
Key Trends in IT Services and ITeS Industry
India Stands to Gain from Cost Cutting Measures
IT Outsourcing Market in India
Origin & Development
Outsourcing Industry Eyes Emerging Markets
Challenges Facing IT Outsourcing Market
Indian IT-BPO Industry
The Indian Advantage
Strengths of the Indian IT-BPO Sector
Robust Fundamentals
Enabling Business Environment
Improved Capacity to Deliver Value
Role of Government
Role of Academia
4D.KOREA
Market Trends
Need For Enterprise Integration System
Project Service Market Buoyed by Next- Generation Finance Projects
Enhanced Outsourcing Service Model
Public and Government Sector - A Key End Market
4E.PHILIPPINES
Philippines IT Services Market - A Review
Drivers of Growth
4F.TAIWAN
4G.SINGAPORE
Strong Economic Growth to Drive IT Spending
5.LATIN AMERICA
IT Industry Booming in Latin America
Future Trends for IT Industry
5A.ARGENTINA
5B.BRAZIL
Market Overview
Emerging as Latin America’s IT Services Hub
5C.MEXICO
Market Overview
IT Outsourcing – A Special Focus
Key Trends in IT Outsourcing
Selective Outsourcing
Business Process Outsourcing (BPO)
Virtualization
6.MIDDLE EAST & AFRICA
6A.QATAR
6B.UNITED ARAB EMIRATES
Global Directory
Information Technology Services: A Prelude
Market Trail
Recovery in IT Services Spending
Current Scenario
Table 1. World Recent Past, Current & Future Analysis for Information Technology (IT) Services by Geographic Region - North America, Europe, Asia-Pacific (including Japan) and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Billion for the Years 2010 through 2015
Table 2. World 5-Year Perspective for Information Technology (IT) Services by Geographic Region – Percentage Breakdown of Revenues for North America, Europe, Asia-Pacific (Including Japan) and Rest of World Markets for Years 2011 and 2015
Table 3. World Recent Past, Current & Future Analysis for Information Technology (IT) Services by Service Segment - Data Processing and Outsourcing, and Consulting and Others Markets Independently Analyzed with Annual Revenue Figures in US$ Billion for the Years 2010 through 2015
Table 4. World 5-Year Perspective for Information Technology (IT) Services by Service Segments – Percentage Breakdown of Revenues for Data Processing and Outsourcing and Consulting and Others for Years 2011 & 2015
A Glance at the Past
ICT Market Thrives in Emerging Markets
Evolution of SaaS Module
Cloud Computing - On Cloud Nine
Cloud Computing – The future of IT Sector
Table 5. Global Cloud Computing Services Market by Region/Country (2010): Percentage Share Breakdown of Revenues for US, Western Europe, Japan, and Others
Implications of Cloud Technology on Services and Outsourcing Markets
Trends Driving Future of IT Industry
Globalization Influences IT Service Delivery
The Influence of Consumerization
Increased Usage of Virtualized Infrastructures
Growing Prominence of Server-Centric Approach
Rising Significance of Social Computing
Focus Shifts to Personalized Web Content
New Computing Technologies Make Presence in Enterprises
Advanced Business Analytics Find Acceptance
Growing Usage of Video-Enabled Processes
Other Major Trends
IT Aids Healthcare Market
All Hopes Pinned On Green IT Services
IT Professional Services Industry Banks on Global Sourcing Model for Growth
Global Outsourcing Trends
Shift Towards Offshoring
Quality of Service: A Crucible of Success
Perennial Shortage of Skilled Workforce Plagues the Industry
Industry Structure
Competitive Landscape
Table 6. Leading Global IT Service Companies (2010): Percentage Share Breakdown of Revenues for IBM, Hewlett-Packard, Fujitsu, Accenture, CSC, and Others
2.TECHNOLOGY/SERVICE OVERVIEW
Information Technology Services: A Definition
History and Evolution
Research and Technology
Types of IT Services
Computer Programming Services
Custom Software Development Services
Systems Development
IT Consulting Services
IT Education and Training Services
Hardware Maintenance Services
Computer Repair Services
Software Repair Services
Hardware Repair Services
Computer Peripheral Installations
Computer Peripherals
IT Support Services
(i) Systems Support
(ii) Desktop Services
(iii) Disaster Recovery
Business Continuity Plan
Disaster Recovery Strategies
Data Replication Technology
Custom Applications Used in Disaster Recovery Planning
Types of Disaster Recovery Teams
Disaster Management Team
Communications Team
Computer Recovery Team
System Recovery Team
Network Recovery Team
Storage Recovery Team
Application Recovery Team
Data Management Team
Vendor Contact Team
Damage Assessment and Salvage Team
Business Interface Team
Logistics Team
DR Services through Call Centers
IT Outsourcing Services
Types of Outsourcing
(i) Infrastructure-led Outsourcing
(ii) Application-led Outsourcing
(iii) Business Process Outsourcing (BPO)
Benefits of Outsourcing
Operational Skill
Medium for Shift
Cost Savings
Knowledge
Staffing Problems
Cost Streamlining
Commodification
Quality Improvement
Decreases Time to Market
Venture Capital
Contract
Risk Management
Issues Concerning Outsourcing
Public Viewpoint
Language Proficiency
Human Resources Turnover
Company Awareness
Outsourcers' Qualification Parameters
Productivity
Security
Fraud
3.STRATEGIC CORPORATE DEVELOPMENTS
4.PRODUCT/SERVICE LAUNCHES
A REGIONAL MARKET PERSPECTIVE
1.THE UNITED STATES
Market Overview
Healthcare IT Spending Recovers
Federal Spending to Drive IT Market
2.JAPAN
Overview
Cloud Computing-The Latest Buzz
3.EUROPE
Market Overview
Table 7. European Recent Past, Current & Future Analysis for Information Technology (IT) Services by Geographic Region – France, Germany, Italy, UK, and Rest of Europe Markets Independently Analyzed with Annual Revenue Figures in US$ Billion for the Years 2010 through 2015
Table 8. European 5-Year Perspective for Information Technology (IT) Services by Geographic Region – Percentage Breakdown of Revenues for France, Germany, Italy, UK, and Rest of Europe Markets for Years 2011 and 2015
IT Services Market by Segment
Table 9. European IT Services Market by Segment (2009): Percentage Share Breakdown of Revenues for Project Services, Outsourcing Services, and Hardware Maintenance
Trends & Issues
Outsourcing to Drive Growth in IT Services Market
SME Market – The New Horizon
Shortage of Skilled Professionals Leads to Subcontracting
Pricing Pressure
Rapid Development of Nearshore Providers
Growing Use of Open Source Software
Challenges in IT and Software Services Market
Western Europe IT Services Market – An Overview
Eastern Europe – A Promising Destination for IT Services
Demand for IT Services in Nordic Region
Table 10. Nordic IT Services Market (2011E): Percentage Breakdown of IT Spending by Country- Sweden, Denmark, Finland and Norway
Table 11. Nordic IT Services Market (2011E): Percentage Breakdown of IT Spending by Sector System Integration, Infrastructure Outsourcing, IT Consulting, Hardware Maintenance and Others
Table 12. Leading Players in the Nordic IT Services Market (2009): Percentage Share Breakdown of Sales for IBM, Tieto, Logica, HP, EDB, CSC, and Others
Growing Influence of Offshore Companies
Competitive Scenario
Table 13. Leading Players in the Western Europe Professional IT Services Market (2010): Percentage Share Breakdown of Revenues for IBM, Capgemini, HP, Accenture, Atos Origin, T-Systems, and Others
Growing Presence of Indian IT Services Providers in EU
3A.BELGIUM
Market Overview
Competitive Landscape
3B.CZECH REPUBLIC
IT Services Market - Overview
3C.DENMARK
3D.FRANCE
Market Overview
Outsourcing Services
Project Services
Competitive Landscape
3E.GERMANY
Market Overview
Table 14. German IT Industry (2011): Percentage Share Breakdown of Revenues by Sector - IT Services, IT Equipment, and Software
Outsourcing Services
Growing Demand for Cloud Computing
Competitive Landscape
3F.HUNGARY
Market Overview
IT Services Sector - Segment Review
IT Outsourcing Services
3G.ITALY
3H.THE NETHERLANDS
Market Overview
Competitive Landscape
3I.POLAND
3J.ROMANIA
3K.RUSSIA
Market Overview
Cloud Computing Gets Mixed Response
IT Outsourcing Gaining Ground
Competitive Landscape
3L.SPAIN
Market Overview
Competitive Landscape
3M.SWEDEN
3N.UKRAINE
3O.THE UNITED KINGDOM
Market Overview
Current and Future Trends
Decline in Public Sector Hurts IT Service Vendors
Government Offshoring Continues to Grow
SMEs to Drive IT Services Revenue
Competitive Landscape
4.ASIA-PACIFIC
Market Overview
Trends Affecting the IT Market Growth
Retail Small & Medium Scale Businesses to Increase IT Service Spending
4A.AUSTRALIA
Market Overview
IT Outsourcing Services Market
A Peek into Australian Outsourcing Industry
4B.CHINA
Market Overview
Hong Kong
4C.INDIA
Market Overview
IT Services Market – On the Road to Recovery
Key Trends in IT Services and ITeS Industry
India Stands to Gain from Cost Cutting Measures
IT Outsourcing Market in India
Origin & Development
Outsourcing Industry Eyes Emerging Markets
Challenges Facing IT Outsourcing Market
Indian IT-BPO Industry
The Indian Advantage
Strengths of the Indian IT-BPO Sector
Robust Fundamentals
Enabling Business Environment
Improved Capacity to Deliver Value
Role of Government
Role of Academia
4D.KOREA
Market Trends
Need For Enterprise Integration System
Project Service Market Buoyed by Next- Generation Finance Projects
Enhanced Outsourcing Service Model
Public and Government Sector - A Key End Market
4E.PHILIPPINES
Philippines IT Services Market - A Review
Drivers of Growth
4F.TAIWAN
4G.SINGAPORE
Strong Economic Growth to Drive IT Spending
5.LATIN AMERICA
IT Industry Booming in Latin America
Future Trends for IT Industry
5A.ARGENTINA
5B.BRAZIL
Market Overview
Emerging as Latin America’s IT Services Hub
5C.MEXICO
Market Overview
IT Outsourcing – A Special Focus
Key Trends in IT Outsourcing
Selective Outsourcing
Business Process Outsourcing (BPO)
Virtualization
6.MIDDLE EAST & AFRICA
6A.QATAR
6B.UNITED ARAB EMIRATES
Global Directory
