2012 ATLANTIC-ACM: Metro Carrier Report Card

Date: March 1, 2013
Pages: 152
Price:
US$ 7,000.00
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Publisher: ATLANTIC-ACM
Report type: Strategic Report
Delivery: E-mail Delivery (PDF), Hard Copy Mail Delivery
ID: 2FA2E993155EN
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2012 ATLANTIC-ACM: Metro Carrier Report Card
ATLANTIC-ACM’s Metro Wholesale Report Card is an industry-wide, survey-based study that allows wholesale customers to provide feedback on multiple carriers, with a focus on regional/metro wholesale operations and products. The report features wholesale customers’ ratings that analyze carrier performance on an operational and product basis.

The 2012 edition of the report compiles data from over 400 respondents and more than 1,600 individual carrier ratings. The resulting data provides carriers with an overview of strengths and weaknesses from the customers’ point of view, and allows them to directly compare their own performance to that of competitors.

WHO NEEDS THIS REPORT
  • Metro Providers
  • Metro Partners
  • Competitive Telecom Service Providers
  • Wireless Telephone Companies
  • Internet Service Providers
  • Consultants
  • Financial Analysts
  • Investment Bankers
  • Investors
WHY YOU NEED THIS DATA
  • Back Your Market Entry or Investment Strategy
  • Support Product Development Plans
  • Study the Competition and Specific Competitors
  • Identify Investment Opportunities
  • Present Investors with Hard Industry Facts
  • Pursue Market Growth Areas
  • Compare Carrier Ratings Against Competitors’
  • Gain Invaluable Data on Customer and Partner Preference
  • Develop an Understanding of the Metro Wholesale Space
ATLANTIC-ACM & Report Overview

ATLANTIC-ACM is a strategy consulting and customized research firm specializing in the U.S. and global telecommunications, e-commerce, telecom equipment and broadband service industries. ATLANTIC-ACM’s affiliates have offices in countries worldwide. Using proprietary databases and a portfolio of research, modeling, and decision-supporting methodologies, ATLANTIC-ACM assists clients in evaluating telecommunications and other networked communications opportunities for successful investment, market entry and long-term planning.

In response to the highly competitive metro wholesale market for both data and voice services, ATLANTIC-ACM conducted a survey of local wholesale customers to identify the strengths and weaknesses of the metro/regional wholesale providers. The survey was conducted from July 2012 through early September 2012, and yielded more than 1,600 carrier ratings from over 400 different customers. ATLANTIC-ACM hopes to help wholesale customers make informed choices about their underlying carrier(s) and to help investors better understand their providers. Most importantly, the report is geared to help carriers identify specific strengths and weaknesses reported by their customers in order to improve both their business and the success of their wholesale customers’ businesses.
REPORT OVERVIEW AND METHODOLOGY

EXECUTIVE SUMMARY

TRENDS AND INFLUENCES DRIVING THE MARKET

Wireless Growth
Alternative Transport
Market Consolidation
Cloud Movement

CASE STUDIES

AT&T
CenturyLink
Fibertech Networks
FPL FiberNet
Frontier
Level 3
Sidera
tw telecom
TWC
Verizon
Windstream
XO
Zayo Group

RESPONDENT CHARACTERISTICS AND EXPECTATIONS

Respondents’ Primary Business Model
Local Transport Spend by Line
Expected Change in Spending by Product
Expected Change in Spending on Ethernet
Local Transport Spend by Point of Presence (PoP)
Dark Fiber
Product Penetration
IaaS Spending Patterns
Drivers of Purchase

CARRIER RATINGS: CUSTOMER EXPERIENCE TOUCH POINTS

Brand
Sales Representatives
Provisioning
Network Performance
Billing
Customer Service

CARRIER RATINGS: PRODUCT QUALITY AND PRICE COMPETITIVENESS

Overall Voice
Voice Products
Overall Data
Data Products

CARRIER RATINGS: OPERATION AND PRODUCT SUMMARY

Customer Experience Touch Points: CLEC vs. ILEC
Customer Experience Touch Point by Primary 123 Revenue Driver
Product Ratings: Quality and Price Competitiveness

CONCLUSIONS

APPENDIX

GLOSSARY

TABLE OF FIGURES

North America Mobile IP Traffic Growth: 2012 to 2017
Number of Public Wi-Fi Hotspots in Millions: 2009 to 2015
Dark Fiber Purchase: Currently Purchase vs. Do Not Purchase
Dark Fiber Purchasers Expected Metro Dark Fiber Spending Change: % of Dark Fiber Buyers
Bandwidth Cost-Efficiency Comparison: TDM vs. Ethernet
Average Expected 12-Month Spending Change by Point of Presence
Respondents’ Primary Business Model
Local Transport Spend by Line Speed: 2010 to 2012
2012 Local Transport Spend by Line Speed
Expected 12-Month Change in Spending by Product: All Respondents
Expected 12-Month Change in Spending on Ethernet: Wireless Respondents
Expected 12-Month Change in Spending on Ethernet: All Other Respondents
Percentage of Local Transport Spending by PoP
Average Expected Spending Change by Point of Presence
Dark Fiber Purchase: Currently Purchase vs. Do Not Purchase
Expected Metro Dark Fiber Spending Change: % of Dark Fiber Buyers
Product Penetration Rates
Infrastructure as a Service Spending Patterns: All Respondents
Drivers of Purchase: All Buyers
Brand
Brand Score Distribution
Sales Representatives: Professionalism
Sales Representatives: Professionalism Score Distribution
Sales Representatives: Proactive Sales
Sales Representatives: Proactive Sales Score Distribution
Provisioning
Provisioning Score Distribution
Network Performance
Network Performance Score Distribution
Billing: Accuracy
Billing: Accuracy Score Distribution
Billing: Dispute Resolution
Billing: Dispute Resolution Score Distribution
Customer Service
Customer Service Score Distribution
Overall Voice Quality
Overall Voice Price Competitiveness
Overall Voice Quality and Price Competitiveness
Local Circuit-Switched Voice Quality
Local Circuit-Switched Voice Price Competitiveness
Local Circuit-Switched Voice Quality and Price Competitiveness
VoIP Quality
VoIP Price Competitiveness
VoIP Quality and Price Competitiveness
Overall Data Quality
Overall Data Price Competitiveness
Overall Data Quality and Price Competitiveness
Ethernet DIA Quality
Ethernet DIA Price Competitiveness
Ethernet DIA Quality and Price Competitiveness
Legacy DIA Quality
Legacy DIA Price Competitiveness
Legacy DIA Quality and Price Competitiveness
IP VPN Quality
IP VPN Price Competitiveness
IP VPN Quality and Price Competitiveness
Local Private Line: DS3 & Below Quality
Local Private Line: DS3 & Below Price Competitiveness
Local Private Line: DS3 & Below Quality and Price Competitiveness
Local Private Line: OCx & Above Quality
Local Private Line: OCx & Above Price Competitiveness
Local Private Line: OCx & Above Quality and Price Competitiveness
Dedicated Ethernet Private Line Quality
Dedicated Ethernet Private Line Price Competitiveness
Dedicated Ethernet Private Line Quality and Price Competitiveness
Switched Ethernet Quality
Switched Ethernet Price Competitiveness
Switched Ethernet Quality and Price Competitiveness
2012 Customer Experience Touch Points: CLEC vs. ILEC
2012 Customer Experience Touch Point Ratings: Average By Primary Revenue Driver
2012 Product Ratings: Quality and Price Competitiveness
2012 Customer Experience Touch Points: Wireless vs. All Other Buyers
Average Expected Spending Change by Point of Presence: Excluding Wireless
Expected 12-Month Change in Dark Fiber Spending: All Respondents Spend Group
2012 Local Transport Spend by Line Speed: by Select Vertical
Circuit-Switched Voice
VoIP
Depiction of Direct Internet Connection
IP VPN Forecast and Assumptions
Local Transport
Wavelengths
Traditional Network Featuring Voice Connectivity
Metro Ethernet Network (Gigabit Connectivity with Optical Gigabit Ethernet)
Ethernet
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