UK Home Delivery & Fulfilment 2010

Date: December 1, 2010
Pages: 185
Price:
US$ 3,450.00
Publisher: Verdict
Report type: Strategic Report
Delivery: E-mail Delivery (PDF)
ID: U3DC11BFF0BEN
Leaflet:

Download PDF Leaflet

UK Home Delivery & Fulfilment 2010
Global License Price: US$ 8,625.00

Introduction

The UK home delivery market suffered a decline in 2009, with the store based channel badly impacted by consumers avoiding big ticket purchases. However, in 2010 we estimate the market has returned to growth, boosted by the e-retail channel. UK Home Delivery & Fulfilment 2010, analyses which sectors have proven the most resilient through examining both market trends and detailed consumer data.

Features and benefits
  • Detailed analysis of the channels within home delivery including store based, e-retail, mail order and TV shopping
  • Thorough examination of the key characteristics of home delivery shoppers including demographic profile and motivation for using home delivery service
  • Analysis of nine retail sectors including books, clothing & footwear, food & grocery and music & video, and the leading home delivery retailers used
  • Overview and competitive assessment of leading logistics and fulfilment operators
Highlights

We estimate that the home delivery market grew by 3.0% in 2010, after a dip in 2009. Recovery is due primarily to rapid growth in the emerging categories of food & grocery and clothing & footwear. These categories have more than made up for consumers cutting back on their spending in the home-related areas hit by the property market downturn.Having overtaken store-based retailing in 2009, in 2010 e-retail has reinforced its role as the leading ordering channel. However, there is still more retailers can do to improve the experience to make it a more appealing and effective way of ordering, especially for home-related goods, for instance with better website design.Clothing & footwear is the most popular type of purchase for home delivery, with 13.7m shoppers. The rise of this sector was driven by widening product offer from players including ASOS, John Lewis and Tesco and targeting by major non-specialists like Amazon and eBay.

Your key questions answered
  • Tailor your offer to more accurately reflect customer needs through our detailed analysis of home delivery consumers
  • Identify the key issues in the market and plan accordingly in order to reduce risk and maximise growth opportunities
  • Understand which sectors offer the most growth opportunities through analysis of market trends

Overview
Summary
Home delivery market up 3.0% in 2010 to £44.9bn;
E-retail storms on in lead;
Market penetration static at three-fifths of population;
Clothing & footwear top sector for number of home delivery shoppers;
Amazon leading home delivery retailer by a distance;
Cheaper goods main motivation;
Consumer satisfaction rises …
… but they still want greater slot flexibility;
Price sensitivity on delivery charges remains high …
… but pressing down too much on delivery costs could be counterproductive.
Methodology
Executive summary
Key findings
Home delivery market up 3.0% in 2010 to £44.9bn;
E-retail storms on in lead;
Market penetration static at three-fifths of population;
Clothing & footwear top sector for number of home delivery shoppers;
Amazon leading home delivery retailer by a distance;
Cheaper goods main motivation;
Consumer satisfaction rises …
… but they still want greater slot flexibility;
Price sensitivity on delivery charges remains high …
… but pressing down too much on delivery costs could be counterproductive.
Main conclusions
Home delivery market returns to growth in 2010
Market analysis
Outline
Food and clothing drive home delivery growth
Expenditure growth
Some signs of market recovery
Home delivery market by channel
E-retail booms while mail order collapses
Home delivery market by sector
Music & video and food grow fastest in 2010
Consumer research summary
Key findings
Introduction
Customer characteristics
Better off families the big home delivery spenders
Newspaper preferences
Broadsheet readers the main target audience
Delivery frequency
Groceries fall back on frequency
Retailers used
Amazon leads while all others are far behind
Motivations
Ordering media
Internet far ahead of phone and instore ordering
Satisfaction
Recovery in satisfaction levels
Barriers to more frequent usage
Cheaper delivery still a key customer incentive
Attitudes to home delivery charges
Delivery charges crucial to appeal
Alternative delivery preferences
Neighbours the best alternative
Sector research analysis
Books
Popularity falls back
Men overtake women
Cheaper prices the main home delivery draw
Clothing & footwear
Rise in clothing & footwear’s popularity continues
Women show keenness for fashion
Time saving the leading motivation
DIY & gardening
Recession forces consumers to cut back
Upmarket 35–44 consumers lead in DIY & gardening
Consumers forced to use home delivery
Electricals
Hit hard by recession
Wealthy midlifers important to electricals
Low price becomes top motivation
Food & grocery
Sector bounces back after 2008 downturn
Women shoulder burden of food shopping
Attraction of time saving increases
Furniture & floorcoverings
Continued recovery from 2007 dip
35–44s hold back on furniture & floorcoverings
Instore ordering makes comeback
Gifts
Boom in gift buying in 2009
Better off consumers like to save time buying gifts
Amazon and the internet reinforce their dominance
Health & beauty
Major improvement in 2009
Women increasingly important in health & beauty
Time and price motivations fall back
Homewares
Recession squeezes homewares market
Men stop buying homewares
Time saving takes the lead
Music & video
Recovery after recession decline
Men remain the keenest music & video buyers
Price takes lead in music & video
Home delivery & fulfilment operators
Key issues
Price pressures and consolidation
International delivery a growth area but poses danger for retailers
Retailer perspective
e-fulfilment specialists
GSI Commerce (formerly Zendor)
iForce
MetaPack
General parcel delivery
City Link
DPD (formerly Parceline)
Nightfreight
Royal Mail/Parcelforce
UK Mail Group (formerly Business Post Group)
Home delivery specialists
Hermes (formerly Parcelnet)
Sprint Deliveries GB
Yodel (formerly Home Delivery Network)
Logistics specialists
Clipper Logistics
Unipart Logistics

APPENDIX

Definitions
Use Heading 3s, if required, to add structure to sections in the Appendix
Methodology
Further reading
Ask the analyst
Global Retail FreeView
Verdict consulting
Disclaimer

TABLE OF FIGURES

Figure 1: Home delivery report structure 2010
Figure 2: Home delivery purchase process 2010
Figure 3: Home delivery process 2010
Figure 4: Home delivery market £bn and change % 2005–10e
Figure 5: Home delivery channels sales breakdown % 2000–10e
Figure 6: Home delivery market growth by channel 2010e on 2009
Figure 7: Reconciliation of mail order, e-retail, TV shopping and home delivery markets 2010
Figure 8: Sector shares of home delivery market 2005 and 2010e
Figure 9: Number and penetration of home delivery users 2006–09
Figure 10: % of each demographic group using home delivery in the past 12 months 2006–09
Figure 11: Demographic profile of home delivery customer 2009
Figure 12: Home delivery household penetration % by working status and income group 2009
Figure 13: Home delivery household penetration % by ACORN group 2009
Figure 14: Users of home delivery – penetration by size of household 2007–09
Figure 15: Users of home delivery – penetration by type of household 2007–09
Figure 16: % of daily newspaper readers using home delivery 2009
Figure 17: % of Sunday newspaper readers using home delivery 2009
Figure 18: Average number of home deliveries per year by sector 2007–09
Figure 19: Frequency of home deliveries by sector 2009
Figure 20: Top 20 retailers – % of home delivery users mentioning 2008 & 2009
Figure 21: Retailers used for home delivery – percentage point change 2009 on 2008
Figure 22: Top reasons for home delivery 2007–09
Figure 23: Ordering media for home delivery 2006–09
Figure 24: Level of consumer satisfaction/dissatisfaction across all delivery criteria 2006–09
Figure 25: Attitudes towards pricing and delivery 2009
Figure 26: If delivery could not be made to your home, where would you like it to go? 2006–09
Figure 27: Books home delivery shopper base 2006–09
Figure 28: Books home delivery penetration % of income groups 2009
Figure 29: Books home delivery penetration % of ACORN groups 2009
Figure 30: Books profile of home delivery customer base 2009
Figure 31: Books home delivery household profile by lifestage 2009
Figure 32: Books leading reasons for using home delivery 2009
Figure 33: Books ordering media used for home delivery 2009
Figure 34: Books leading retailers used for home delivery 2009
Figure 35: Clothing & footwear home delivery shopper base 2006–09
Figure 36: Clothing & footwear home delivery penetration % of income groups 2009
Figure 37: Clothing & footwear home delivery penetration % of ACORN groups 2009
Figure 38: Clothing & footwear profile of home delivery customer base 2009
Figure 39: Clothing & footwear home delivery household profile by lifestage 2009
Figure 40: Clothing & footwear leading reasons for using home delivery 2009
Figure 41: Clothing & footwear ordering media used for home delivery 2009
Figure 42: Clothing & footwear leading retailers used for home delivery 2009
Figure 43: DIY & gardening home delivery shopper base 2006–09
Figure 44: DIY & gardening home delivery penetration % of income groups 2009
Figure 45: DIY & gardening home delivery penetration % of ACORN groups 2009
Figure 46: DIY & gardening profile of home delivery customer base 2009
Figure 47: DIY & gardening home delivery household profile by lifestage 2009
Figure 48: DIY & gardening leading reasons for using home delivery 2009
Figure 49: DIY & gardening ordering media used for home delivery 2009
Figure 50: DIY & gardening leading retailers used for home delivery 2009
Figure 51: Electricals home delivery shopper base 2006–09
Figure 52: Electricals home delivery penetration % of income groups 2009
Figure 53: Electricals home delivery penetration % of ACORN groups 2009
Figure 54: Electricals profile of home delivery customer base 2009
Figure 55: Electricals home delivery household profile by lifestage 2009
Figure 56: Electricals leading reasons for using home delivery 2009
Figure 57: Electricals ordering media used for home delivery 2009
Figure 58: Electricals leading retailers used for home delivery 2009
Figure 59: Food & grocery home delivery shopper base 2006–09
Figure 60: Food & grocery home delivery penetration % of income groups 2009
Figure 61: Food & grocery home delivery penetration % of ACORN groups 2009
Figure 62: Food & grocery profile of home delivery customer base 2009
Figure 63: Food & grocery home delivery household profile by lifestage 2009
Figure 64: Food & grocery leading reasons for using home delivery 2009
Figure 65: Food & grocery ordering media used for home delivery 2009
Figure 66: Food & grocery leading retailers used for home delivery 2009
Figure 67: Furniture & floorcoverings home delivery shopper base 2006–09
Figure 68: Furniture & floorcoverings home delivery penetration % of income groups 2009
Figure 69: Furniture & floorcoverings home delivery penetration % of ACORN groups 2009
Figure 70: Furniture & floorcoverings profile of home delivery customer base 2009
Figure 71: Furniture & floorcoverings home delivery household profile by lifestage 2009
Figure 72: Furniture & floorcoverings leading reasons for using home delivery 2009
Figure 73: Furniture & floorcoverings ordering media used for home delivery 2009
Figure 74: Furniture & floorcoverings leading retailers used for home delivery 2009
Figure 75: Gifts home delivery shopper base 2006–09
Figure 76: Gifts home delivery penetration % of income groups 2009
Figure 77: Gifts home delivery penetration % of ACORN groups 2009
Figure 78: Gifts profile of home delivery customer base 2009
Figure 79: Gifts home delivery household profile by lifestage 2009
Figure 80: Gifts leading reasons for using home delivery 2009
Figure 81: Gifts ordering media used for home delivery 2009
Figure 82: Gifts leading retailers used for home delivery 2009
Figure 83: Health & beauty home delivery shopper base 2006–09
Figure 84: Health & beauty home delivery penetration % of income groups 2009
Figure 85: Health & beauty home delivery penetration % of ACORN groups 2009
Figure 86: Health & beauty profile of home delivery customer base 2009
Figure 87: Health & beauty home delivery household profile by lifestage 2009
Figure 88: Health & beauty leading reasons for using home delivery 2009
Figure 89: Health & beauty ordering media used for home delivery 2009
Figure 90: Health & beauty leading retailers used for home delivery 2009
Figure 91: Homewares home delivery shopper base 2006–09
Figure 92: Homewares home delivery penetration % of income groups 2009
Figure 93: Homewares home delivery penetration % of ACORN groups 2009
Figure 94: Homewares profile of home delivery customer base 2009
Figure 95: Homewares home delivery household profile by lifestage 2009
Figure 96: Homewares leading reasons for using home delivery 2009
Figure 97: Homewares ordering media used for home delivery 2009
Figure 98: Homewares leading retailers used for home delivery 2009
Figure 99: Music & video home delivery shopper base 2006–09
Figure 100: Music & video home delivery penetration % of income groups 2009
Figure 101: Music & video home delivery penetration % of ACORN groups 2009
Figure 102: Music & video profile of home delivery customer base 2009
Figure 103: Music & video home delivery household profile by lifestage 2009
Figure 104: Music & video leading reasons for using home delivery 2009
Figure 105: Music & video ordering media used for home delivery 2009
Figure 106: Music & video leading retailers used for home delivery 2009
Figure 107: Key issues in the home delivery & fulfilment market 2011
Figure 108: Satisfaction with elements of the delivery process 2008 and 2009

TABLE OF TABLES

Table 1: Consumer spend on goods sent by home delivery 2000–10e
Table 2: Home delivery channels 2000–10e
Table 3: Home delivery market spending by sector 2005–10e
Table 4: Growth rates by sector 2005–10e
Table 5: Home delivery shares of sector spending 2005–10e
Table 6: Home delivery shopper base and penetration by sector 2009
Table 7: Daily newspapers read by home delivery customers 2009
Table 8: Sunday newspapers read by home delivery customers 2009
Table 9: Reasons for choosing order method 2009
Table 10: Popularity of ordering methods for home/work delivery by sector 2009
Table 11: Satisfaction with elements of delivery process 2009 on 2008
Table 12: Satisfaction by ordering method 2009
Table 13: What would make you more likely to use home delivery? 2009
Table 14: Books regional profile of home delivery shoppers 2009
Table 15: Clothing & footwear regional profile of home delivery shoppers 2009
Table 16: DIY & gardening regional profile of home delivery shoppers 2009
Table 17: Electricals regional profile of home delivery shoppers 2009
Table 18: Food & grocery regional profile of home delivery shoppers 2009
Table 19: Furniture & floorcoverings regional profile of home delivery shoppers 2009
Table 20: Gifts regional profile of home delivery shoppers 2009
Table 21: Health & beauty regional profile of home delivery shoppers 2009
Table 22: Homewares regional profile of home delivery shoppers 2009
Table 23: Music & video regional profile of home delivery shoppers 2009
Table 24: Fulfilment problems, solutions and implications 2010
Table 25: Fulfilment operator service proposition summary 2010
Table 26: Fulfilment operator service proposition summary 2010 (continued)
Table 27: GSI Commerce company overview 2010
Table 28: iForce company overview 2010
Table 29: MetaPack company overview 2010
Table 30: City Link company overview 2010
Table 31: DPD (GeoPost) company overview 2010
Table 32: Nightfreight company overview 2010
Table 33: Royal Mail/Parcelforce company overview 2010
Table 34: UK Mail Group company overview 2010
Table 35: Hermes company overview 2010
Table 36: Sprint Deliveries GB company overview 2010
Table 37: Yodel company overview 2010
Table 38: Clipper Logistics company overview 2010
Table 39: Unipart Logistics company overview 2010
UK Home Delivery and Fulfilment 2009 US$ 3,450.00 Oct, 2009 · 226 pages
100% Home Delivery/Takeaway in India US$ 900.00 Nov, 2013 · 30 pages
100% Home Delivery/Takeaway in Canada US$ 900.00 Oct, 2014 · 26 pages
100% Home Delivery/Takeaway in China US$ 900.00 Sep, 2013 · 31 pages
100% Home Delivery/Takeaway in Colombia US$ 900.00 Nov, 2013 · 26 pages

Ask Your Question

UK Home Delivery & Fulfilment 2010
Company name*:
Contact person*:
Phone/fax*:
Email*:
Request invoice
Your enquiry: